Epic Analyst - Willow & Willow Inventory

Day (United States of America)

Epic Analyst - Willow & Willow Inventory

As an Epic Analyst at Epic Systems, you will serve as the primary support contact for specific Epic applications, playing a crucial role in the organization's operational health and project success. This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused and that the Epic system aligns with the organization's business needs.

This position is interim and cannot be extended more than 6 months past the Analyst’s hire date. If the Epic Analyst is unable to successfully obtain the required Epic certification(s) to qualify them to move into a Certified Epic Analyst role, they may not remain in this role. If an applicable role is available in which they are qualified, they may transfer into that role.

EDUCATION:

• A bachelor’s degree is preferred.

EXPERIENCE:

• Clinical operations experience
• Epic end-user or application support experience
• Experience supporting clinical applications or healthcare environments.
• Epic certification is preferred upon hire but may be obtained within 6 months of hire.

Job Responsibilities:

• Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
• Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
• Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
• Manage system changes as per user requests and organizational needs.
• Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
• Maintain regular communication with Epic representatives and participate in weekly project team meetings.
• Engage with the business community and end-users to understand operational needs and direct workflow configurations.
• Lead training initiatives and support end-users with troubleshooting and problem-solving.
• Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
• Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.

WORKING CONDITIONS:

• Fast-paced office environment.
• After hours, weekend, and holiday work will occasionally be required as determined by the Manager of Medical Informatics to support software/hardware patches, upgrades, downtimes, and potential disasters.
• Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment.
• Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.

EQUIPMENT / WORK AIDS / LICENSURE:

• Epic certification is preferred upon hire and will be required to retain employment as a Certified Epic Analyst. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software.
• Some Epic Analyst roles may require a valid Florida RN, Pharm. D., Licensed Medical Technologist, or other clinical license, depending on the areas supported.