Epic Manager, Hospital And Professional Billing Applications

Welcome to Ovation Healthcare!

At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Summary

The Epic HB/PB Billing Manager is responsible for overseeing the implementation, support, and ongoing maintenance of both the Hospital Billing (HB) and Professional Billing (PB) Epic applications. These applications support essential hospital or healthcare IT functions, including but not limited to radiology, laboratory, pharmacy, billing, and other key services. The Manager ensures that these systems are fully integrated with other enterprise applications, optimized for performance, and compliant with relevant healthcare standards and regulations.

This role involves managing a team of application specialists, collaborating closely with internal stakeholders to assess technology needs, implement solutions, and continuously improve application performance and user satisfaction. The Manager is also accountable for the daily operational management of application services, including project planning, budget oversight, documentation, and staff training.

Job Duties

• Oversee the implementation, support, and maintenance of diverse healthcare applications that support clinical and business operations.

• Ensure seamless integration of applications with enterprise systems and optimize system functionality and performance.

• Lead and develop a team of application specialists, fostering collaboration, professional growth, and high-quality service delivery.

• Collaborate with clinical, operational, and IT stakeholders to evaluate technology requirements and recommend solutions that align with organizational goals.

• Manage project timelines, budgets, and resources to successfully deliver application-related initiatives on schedule and within budget.

• Maintain comprehensive documentation of system configurations, workflows, and procedures.

• Coordinate and deliver training programs to ensure users and support staff are proficient with applications.

• Monitor application performance, troubleshoot issues, and oversee timely resolution to minimize service disruptions.

• Ensure applications comply with healthcare industry regulations and organizational policies.

• Serve as the liaison between the organization and external vendors or service providers for application support and enhancement activities.

• Additional responsibilities may be assigned as required to support the organization's goals.

Education & Experience

• Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or a related field.

• Minimum of 5 years experience in healthcare IT application management or related roles.

• Experience in either or both Epic HB and PB Applications, either IT or Operationally.

• Proven experience managing application support teams and projects.

• Strong understanding of healthcare applications and workflows across radiology, laboratory, pharmacy, billing, or related areas.

• Excellent leadership, communication, and interpersonal skills.

• Knowledge of healthcare compliance standards such as HIPAA and HITECH.

Preferred Qualifications:

• Master's degree in Healthcare Administration, IT Management, or related discipline.

• Project management certification (PMP, Agile, etc.) or equivalent experience.

• Familiarity with application integration tools and methodologies.

Certifications/Licensure

• Epic Resolute Professional Billing

• Epic Resolute Hospital Billing

Competencies

• Application Lifecycle Management- Proficient in overseeing the full lifecycle of healthcare applications, including planning, implementation, support, optimization, and upgrades.

• Healthcare Systems Knowledge- Deep understanding of clinical and business applications such as radiology, laboratory, pharmacy, billing, and related healthcare IT systems.

• Team Leadership & Development- Ability to lead, mentor, and develop a team of application specialists to deliver high-quality support and innovative solutions.

• Stakeholder Collaboration- Skilled in working collaboratively with clinical, operational, and IT stakeholders to assess needs, prioritize projects, and implement effective technology solutions.

• Project & Resource Management- Experienced in managing project timelines, budgets, and resource allocation to ensure successful application initiatives.

• Integration & Optimization- Ensures applications are effectively integrated within the IT ecosystem and optimized to support organizational workflows and performance goals.

• Regulatory Compliance- Knowledgeable about healthcare compliance requirements (e.g., HIPAA, HITECH) and ensures application management aligns with regulatory standards.

• Vendor & Contract Management- Manages vendor relationships, contract negotiations, and service delivery to maintain application performance and support.

• Training & Documentation- Oversees development and delivery of training programs and maintains accurate documentation to support application use and troubleshooting.

• Problem Solving & Troubleshooting

• Demonstrates strong analytical skills to identify issues, develop solutions, and mitigate risks related to application performance or user challenges.

• Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; and responds well to questions.

• Written Communication- Able to read and interpret written information.

• Teamwork- Contributes to building a positive team spirit.

• Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment.

• Attendance/Punctuality- Is consistently at work and on time.

• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

• Adheres to Ovation Healthcare Values, Code of Conduct and Employee Handbook.

• Completes all yearly education in a timely manner.

• Keeps certification and/licensure required for position up-to-date with no expiration.

Working Conditions and Physical Requirements:

• Reliable high-speed internet connection is required for all remote/hybrid positions.

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.

• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.