Equipment Sales Associate
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Job Description
Key responsibilities include:
Primary support for inside sales / projects team and customer point of contact for execution on all key equipment projects as defined by the Equipment Directors
Utilizes the Rental Dashboard to follow up on New, Used and Rental quotes
Supports the sales team in equipment proposals for bid opportunities
Assist Rental Manager and Equipment Director with problem solving and mitigation as necessary, including communication with sales team and customer to facilitate desired outcome
Management and oversight of all rental credits submitted to the department. Review all credit requests and implement containment action and/or best practices as necessary to reduce similar credits in the future.
Key project logistics: primary point of contact for adding/ returning equipment, managing the tracking for all machines and accessories, tracking service intervals
Assist Rental Manager with on boarding, training and development of new Rental team members
Missing accessory management for key equipment projects: Actively engages customers with missing accessories, tracks and resolves in a timely manner. Coordinate all billing related to missing accessories.
Additional responsibilities include:
Communicate and collaborate with the yard (warehouses) and sales team to ensure best customer experience through a variety of actions including:
Using prior experience, extract information from sales team by asking thoughtful questions. Follow-up on incomplete or ambiguous information until order can be fully and accurately executed.
Handling abnormal requests accurately and effectively, answering any questions.
Proactively communicate best method to handle exceptions and deviations from the norm.
Discuss recurring issues and collaborate with rental team and Manager to innovate and develop long term solutions.
Manage expectation between sales team and warehouses. Empathize with needs of sales team without overcommitting yards. Balance competing interests between multiple stakeholders.
Pro-actively meet with inside and outside sales team. Develop strategies to increase efficiency in order execution and clarify procedures as needed.
Coach less experienced team members on best system practices
Cross train in other rental positions to assist during absences
Minimum Qualifications for Consideration
Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
Experience: A minimum of 2 years experience in the customer service environment and skilled at organization, communication and process management is preferred
Skills: Position requires knowledge of features, benefits and use/application of broad range of company products
Preferred Behaviors
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Preferred Motivations
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.