Essex Middle River Veterinary Center - Customer Service Representative

Essex Middle River Veterinary Center (EMRVC) is a complete companion-focused veterinary practice located just outside Baltimore in Essex, Maryland. Established in 1950, the practice is well known in the community for its kind, compassionate, and motivated team, and is recognized as the #1 Best Veterinary Center in The Avenue News. In addition to general practice services, EMRVC offers digital radiology, ultrasound, electrocautery, endoscopy, orthopedic surgery, dental services, laser therapy, and grooming as well as an online pharmacy. With opportunities for new and experienced veterinarians as well as support staff, there’s no better place for those with a heart for caring for owners and their pets to build a meaningful, rewarding career.

Join Our Team as Full-Time Client Service Representative at Essex Middle River Veterinary Center!

Are you an outgoing, compassionate communicator who thrives in a dynamic, fast-paced environment? Do you have a passion for animals and people, and love making every experience exceptional? Essex Middle River Veterinary Center is looking for a full-time Client Service Representative to join our team! If you have veterinary experience and an upbeat, customer-focused attitude, this is the perfect opportunity for you to make a difference in the lives of pets and their owners.

Why Work With Us?

• Be part of a well-established and respected small animal hospital.
• Opportunity to grow and advance in the veterinary field 
• Work alongside a team of dedicated professionals committed to providing an incredible work environment where each day brings new opportunities to grow, learn, and connect with people and pets alike.
• Be part of a community that values compassion, integrity, and excellence in everything we do.

What You’ll Be Doing:

As our Client Service Representative, you’ll be the heart of our hospital, creating a warm and welcoming environment for both our clients and patients. Your role will be key in ensuring smooth operations and delivering outstanding customer service. You'll handle a variety of tasks, including:

• Answering phones and assisting clients with inquiries.
• Scheduling appointments and managing client appointments efficiently.
• Educating clients about our services and treatments, ensuring they have all the information they need to make informed decisions.
• Managing client communication by ensuring follow-ups and updates are delivered in a timely manner.
• Handling financial transactions and accurately processing payments.

What We’re Looking For:

• Excellent communication skills—you’ll be the face and voice of our practice, so a friendly, professional demeanor is essential.
• Maturity and compassion—we’re looking for someone who can empathize with clients, especially during times when their pets are unwell.
• Detail-oriented with strong organizational skills to keep everything running smoothly.
• A team player who is dependable, reliable, and enjoys working in a collaborative environment.
• A positive, “can-do” attitude who goes above and beyond to create exceptional experiences for our clients and their pets.

Generous Benefits Package for Full-Time Employees:

• Scrub Allowance: Eligible on 1st day
• Paid Holidays: 6 Paid Holidays (Eligible on 1st day)
• Paid Time Off: 40 hours first year (accrued)
• Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
• Supplemental Insurance:(e.g. life insurance, critical illness, etc.)1st of the month after 60 days of employment
• 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
• Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

Schedule:

• Monday through Friday, with both day and evening hours.

Compensation:

• Pay Range: $15 - $18/hr
• Possibility of overtime paid at time and a half

Job Requirements:

• Veterinary experience is preferred (1 year).
• Customer service experience (2 years preferred).
• High school diploma or equivalent
• Ability to walk, stand, and bend frequently

This is an amazing opportunity to be part of a compassionate team, make a real impact on the lives of pets and their families, and grow in a career that combines your love of animals with top-notch customer service skills.

Ready to make every client interaction an unforgettable experience? Apply today by sending your resume, and join us at Essex Middle River Veterinary Center!

For more details, visit us at www.EMRVC.com

Check us out on Facebook www.facebook.com/EMRVC

Check us out on Instagram www.instagram.com/emrvchospital

Let’s work together to provide the best care for pets and exceptional service for their owners!