Esthetics Coach

Are you passionate about inspiring the next generation of beauty and wellness leaders? Would you love to be part of those "light bulb moments" with students? From the classroom to the clinic floor, our educators make a lasting impact every day. At Aveda Fredric's Institute Indianapolis, we teach more than just skills - we're committed to developing future leaders in the world of beauty and wellness!

Who We Are:

Do What You Love - Love What You Do. Founded in 2004, Nurtur Aveda Institutes owns and operates 6 Aveda Institutes across the country. We are a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors

• Demonstrate a strong understanding that the spa/salon industry is "high touch," meaning that it requires strong interpersonal skills and attention to the needs of others. This includes, but is not limited to:

• Ability to be both positive and cooperative

• Ability to empathize with others

• Ability to be aware of my impact on others

• Ability to be flexible

• Ability to accept and use feedback from instructors, staff and students

• Ability to motivate myself

• Ability to learn from experience

• Ability to deal with frustration in a constructive manner

• Ability to deal with conflict in a constructive manner

• Ability to express feelings effectively and appropriately

• Ability to take responsibility for myself

• Ability to demonstrate self-knowledge, self-acceptance, and emotional stability

• Ability to demonstrate professional conduct at all times

• Ensure Aveda technical standards are consistently used by all instructors.

• Develop processes for clinic floor to enhance the student and guest experience and productivity.

• Define student service times, productivity goals and retail goals by program phase.

• Effectively implement and sustain Aveda curriculum initiatives in course curriculum and service cycle on the clinic floor.

• Partner with Director & Education Manager(s) to ensure compliance with all NACCAS and State Board regulations.

• Conduct on-going technical assessment of esthetics instructors and make recommendations for training needs to Education Manager(s).

• Provide on-going recognition, support, and motivation for esthetics instructors and students.

• Coach esthetics instructors and students to meet service and retail goals utilizing Aveda time management methods.

• Ensure safe and sanitary practices by both students and esthetics instructors when practicing or demonstrating on the clinic floor.

• Partner with the Student salon and spa Manager to maximize service productivity.

• Work with Education Manager(s) to assign and manage instructor schedules and zone/phase assignments due to business needs. This includes maintaining appropriate clinic floor staffing levels.

• Address student challenges in an effective and timely manner.

• Work closely with Director, Student salon and spa Manager and Education Managers to develop programs/systems that will enhance the student and guest experience as well as productivity.

• Assist Director(s) and Education Manager(s) with esthetics team member reviews.

• Continuously work at creating and nurturing strong working relationships with other teams.

• Assist Director(s) and Education Manager(s) with hiring process and technical interview of new esthetics instructors.

• Assist with ongoing training for the esthetics team members

• Project a professional image at all times to internal and external clients.

• Ensure that staff and students comply with Institute set directives.

• Encourage participation from team members, guests and students in all Institute events.

• Follow and help implement all Brand visual presentation standards and guidelines.

• Function as the "Manager on Duty" in the absence of the Director and education manager.

• Enforce policies and procedures of the Institute; serve as a role model.

• Communicate all corporate policies and procedures to team members and ensure compliance.

• Present and reinforce a professional appearance and maintain Company's appearance and dress code standard at all times.

• Assist in the ordering of all products in a timely and efficient manner, ensuring sufficient inventory at all times.

• Assist in the planning, coordination and execution of a complete and accurate physical inventory as required.

• Identify and communicate merchandise assortment opportunities and issues to Student salon and spa Manager and Director(s).

• Ensure that all waste materials are recycled in a proper fashion as dictated by local laws and Company guidelines.

• Interface effectively and collaborate with peers and management to successfully meet shifting needs.

• Create a sense of urgency; delegate appropriately; motivate self and team to accomplish objectives.

• Actively participate in meetings, training and conference calls.

• Effectively educate team members, students and guests about product knowledge.

• Help maintain a cohesive, cooperative work environment through team building and motivation.

• Maintain all safety and security standards and identify and communicate potential problem issues/challenges.

• Participate on conference calls and attend meetings as required.

• Assist Director and Education Manager to recruit and hire, including maintenance of an active candidate pool and the conduct of initial screenings.

• Communicate information regarding high and/or low performance of team members as well as potential disciplinary challenges to the Director(s) and education manager.

• Assist Student salon and spa Manager and Aveda Corporate with training programs for selling skills, guest service, products, and operations.

• Actively participate in Institute events (Quarterly Celebrations, Earth Jam, Beauty for the Earth, Beauty for a Cure, etc.).

• Perform other duties as assigned.

Guest Care

• Ensure Aveda Rituals are performed on guests: Sensory Journeys, Stress Relief Ritual, Finishing Touch, Blue Oil Handshake, etc.
• Identify and resolve guest issues and/or requests in an efficient and timely manner.
• Demonstrate an understanding of the actions, values, and behaviors that constitute a strong guest care culture.
• Ensure guest's travelers are given to the appropriate point person.
• Partner with the Student salon and spa Manager to ensure the schedules for the next day are printed in the event the system is not functioning properly the next day.
• Partner with Student salon and spa Manager to keep team members, guests and students informed of new receipts, promotions, and product launches.
• Perform additional duties as assigned.

Financial:

• Achieving sales goals.
• Ability to take initiative and accountability for the accuracy of information and for achieving results.
• Motivate self and others to overcome obstacles and achieve goals.

Accountabilities:

• Ensuring service and retail goals are met.
• Partnering with esthetics instructors to develop action plans to ensure productivity on the clinic floor and classroom is maximized.
• Assist with training new esthetics team members.

Requirements:

• High School Diploma and Certificate from School of Cosmetology
• Licensed Cosmetologist/Esthetician for a minimum of 4 years
• Excellent interpersonal and communication skills; articulate in English; polished phone and interpersonal skills
• Strong working knowledge of G-Suites, Google Classroom, Microsoft Word, and Excel required.
• Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow-through and initiative
• Willing to work a flexible schedule, including evenings and weekends
• Demonstrated ability to work under strict deadlines
• Must be interested in the growth and the conduct of a socially responsible business, Commitment to company mission and vision
• Ability to make and implement decisions
• Ability to maintain a high level of confidentiality
• Eagerness to learn and grow in position
• Strong commitment to support Company mission and goals

Physical Demands and Work Environment:

• Sit at a desk with a computer for up to eight (8) hours per day
• Use hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a corporate office setting

Perks and Benefits:

• Medical/Dental/Vision/Life

• 401(k)/match

• PTO (paid time off)

• EAP (employee assistance program)

• Short-term disability

• Employee discount on products and services

• Growth Opportunities

Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.

Equal Opportunity Employer:

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

If you've ever thought about sharing your skills and experience with others, here's your opportunity. Apply today!