Executive Director - Platform Engineering & Operations

Job Description:

Position Overview

The primary responsibility of the Executive Director - Platform Engineering & Operations is to drive the company's enterprise-scale platform strategy, delivery, and operational excellence. This role serves as a senior technology leader and oversees the full lifecycle of modern technology platforms: design, build, deployment, automation, reliability, and secure operation across global business environments.

The Executive Director orchestrates cross-functional engineering domains including technology build and deployment, site reliability engineering (SRE), release and change management, IT service orchestration, network operations, and security operations oversight. This leader ensures the company's platforms are resilient, scalable, compliant, cost-efficient, and aligned to business outcomes and innovation strategies.

All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.'s policies, practices, and procedures. All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the company's standards, work requirements and rules of conduct.

Essential Duties & Responsibilities

• Strategic Leadership:

• Define and execute the enterprise platform engineering strategy aligned to the Company's drive to embrace Center of Excellence and future business objectives.

• Lead end-to-end deployment and run for cloud, on-prem, and hybrid platforms.

• Drive a culture of automation, service ownership, reliability, security-by-design, and continuous improvement.

• Platform Build & Deployment:

• Oversee engineering teams responsible for infrastructure build, platform provisioning, CI/CD, and deployment automation.

• Ensure consistent delivery frameworks, reusable patterns, infrastructure-as-code standards, and compliance controls.

• Release & Change Management:

• Own enterprise release governance, production assurance, and change management strategy.

• Implement progressive release methodologies (blue/green, canary, feature flags) with SRE resilience practices.

• Network & Security Operations Leadership:

• Provide executive oversight for network operations, infrastructure monitoring, and capacity planning.

• Partner with Security Operations leadership to ensure hardened infrastructure, vulnerability remediation, and continuous compliance.

• Site Reliability Engineering:

• Build and mature SRE capabilities that measure and ensure availability, performance, latency, and reliability.

• Define SLOs/SLIs/SLAs and lead incident command practices, postmortems, and chaos/chaos engineering maturity.

• Operational Excellence:

• Drive 24x7 global operations strategy across command centers and engineering functions.

• Implement observability stack evolution, automated remediation, and service health transparency.

• Risk & Compliance:

• Ensure compliance during build and run for controls and audit readiness aligned with PCI DSS, SOX, NIST, GDPR, and Sands security/regulatory frameworks.

• Champion resilient change oversight and risk mitigation processes.

• Perform job duties in a safe manner.

• Attend work as scheduled on a consistent and regular basis.

• Perform other related duties as assigned.

Minimum Qualifications

• At least 21 years of age.

• Proof of authorization to work in the United States.

• Bachelor's degree in information technology, Computer Science, or a related field (preferred).

• Must be able to obtain and maintain any certification or license, as required by law or policy.

• ITIL Foundation certification is a plus.

• Advanced ITIL certifications (e.g., ITIL Practitioner, ITIL Service Manager) are a plus.

• 10+ years demonstrated experience in IT Operations management, preferably within a Command Center or IT operations environment.

• Proven track record leading large technology engineering/operations organizations.

• Deep expertise in cloud engineering, automation, network architecture, and operational reliability practices.

• Experience with ITSM/ITIL governance, release/change management, and major-incident execution.

• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.

• Strong understanding of ITIL (Information Technology Infrastructure Library) framework and ITSM best practices.

• Excellent analytical and problem-solving skills.

• Strong organizational and project management skills.

• Demonstrated experience working in a fast-paced environment and handling multiple tasks simultaneously.

• Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.

• Must be available to work varied shifts including nights, weekends, and holidays, to ensure 24/7 coverage.

• Provide off-hours support on an infrequent, but as needed basis during critical incidents. (Potential shifts may run 24/7 due to the need of the business.)

• Ability to travel domestically and internationally.

• Team Members are required to be on site within the IT Command Center.