Executive Housekeeping Manager

Job Overview: The Executive Housekeeping Manager is responsible for leading and managing the day-to-day operations of the fast-paced, high-volume Hotel Housekeeping department to ensure that room quality and cleanliness standards are met through efficient and effective service delivery. This role partners with key Hospitality, Operations and Marketing leaders to ensure operational excellence and efficiency and to deliver an exceptional guest experience. This position is part of the Hotel Operations leadership team and is expected to deliver and ensure an exceptional team member experience by consistently exemplifying the Gaming Enterprise's Purpose, Vision and Values.

Empower Your Future: The Work You'll Lead:

• Partners with Hotel Operations leaders to create and execute the overall department strategy.
• Leads and manages daily operations including room and public area cleaning, inspections, supply levels, building and room maintenance, equipment and deep-cleaning schedules.
• Creates the department budget and manage daily operations to control labor and supply costs while maintaining operational effectiveness and cleanliness standards.
• Organizes the team and work effort to meet/exceed daily, monthly and quarterly occupancy and financial goals.
• Interviews, selects, hires, and promotes team members; plans on-going training and development, ensures consistent and effective boarding, manages all aspects of continuous performance management, drives team member retention and engagement.
• Monitors and adjusts schedules and staffing levels to align with business volumes and demand, including large-volume check-ins and special events.
• Conducts proactive and frequent inspections of guest rooms, high-traffic areas, gaming floor service spaces, and back-of-house locations.
• Analyzes key performance indicators (e.g., guest satisfaction, inspection scores, productivity) and recommends/implements process improvements.
• Partners closely with Front Office, Facilities, Security, Marketing and Casino Operations to ensure guest readiness, cleanliness standards, and seamless communication.
• Collaborates with departments to plan for and execute group room contracts, VIP events with overnight stays and high-volume property-wide events
• Resolves escalated guest service issues and complaints with urgency and professionalism.
• Ensures compliance with applicable standards, policies, procedures, gaming regulations and laws.
• Creates and maintains updated documentation of department processes, procedures and internal controls to ensure asset protection.
• Drives team engagement through consistent communication, coaching, and performance development.
• Collaborates on capital projects related to room renovations, housekeeping technology upgrades, or linen/equipment investment.
• Responsible for managing vendors providing service or supplies to the department.
• Drives team engagement through consistent communication, coaching, and performance development.
• Collaborates on capital projects related to room renovations, housekeeping technology upgrades, or linen/equipment investment.
• Responsible for managing vendors providing service or supplies to the department.

Job Requirements: Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectation of this job:

• High school diploma and 7+ years of progressive housekeeping leadership experience in a full-service hotel with 300+ rooms. Experience in a destination or Casino resort preferred.
• Strong background in managing large, high-volume and complex teams in a fast-paced environment.
• Experience in engaging with and managing VIP guest experiences.
• Proficient in hotel property management systems and housekeeping management tools. Experience with Agilysys preferred.
• Demonstrated ability to work independently and manage large-scale operations and consistently meet quality standards under pressure.
• Financial acumen including budgeting, forecasting, labor cost control.
• Ability to analyze, interpret and act upon operational and financial data to improve operations.
• Strong interpersonal and people leadership skills with a focus on guest service, accountability, and team development.
• This position requires regular evenings, weekends, and holidays.
• Bilingual (English/Spanish or English/Hmong) strongly preferred.