Experienced Measure and Service Technician (3-5 years experience)

Bath Concepts Independent DealersWAUWATOSA, WI

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Job Description

Empire Home Remodeling – Measure TechnicianLocation: SE Wisconsin (traveling is required)Employment Type: Full-TimeCompensation: Competitive salary + bonus incentivesPerks: Company-provided truck and materials, year-round workOur Core ValuesAt Empire Home Remodeling, we live by principles that shape every interaction and decision:

Customer First: Take care of your customer, and your customer will take care of you.
Never Do Less Than Your Best: How you do anything is how you do everything.
Be Coachable: Stay open to learning and growth.
Do What You Say You Will Do: Take initiative and cross the finish line.
Grow or Die: When you’re green you're growing, when you’re ripe you rot.

Role OverviewAs a Measure Technician, you’ll play a critical role in ensuring accurate measurements, smooth service operations, and seamless project execution. You’ll be the bridge between our customers, production team, and installation crews to ensure every job starts and finishes with precision and care.Key ResponsibilitiesLead/Manage/Accountability (LMA):

Take ownership of your role and uphold accountability across tasks and teams.

Final Measurements & Inspections:

Attend scheduled final inspections post-contract signing.
Confirm product selections (colors, styles, dimensions) with homeowners.
Take precise measurements and document all required installation materials (e.g., stops, stool boards, coil, caulk).
Note any unique installation details.
Upload all “before” photos to Company Cam and submit inspection sheets via app and hard copy.

Service Requests:

Monitor service inbox and respond promptly.
Order necessary parts and schedule service appointments based on urgency.
Ensure service work meets customer satisfaction standards.

Job Oversight:

Troubleshoot measurement-related issues on active job sites.
Support crews with lifting large or heavy windows when needed.

Production Support:

Reconcile orders for accuracy.
Communicate updates to customers and answer order-related questions.
Assist with truck deliveries as needed.

Customer Interaction:

Conduct final inspections and service calls with professionalism and empathy.

Requirements:

3–5 years of proven experience in residential remodeling or construction.
Strong background in measuring windows, doors, and siding.
Hands-on experience servicing windows and doors.
Detail-oriented, proactive, and committed to delivering excellence.

Benefits:

Competitive salary with performance-based bonuses.
Full-time, year-round employment.
Company-provided truck and materials

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