Manager, Supply Center Support

About the Company

Brickworks Supply LLC is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited (“The Group”) is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding A$3.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia and North America.   The North American segment operates 8 manufacturing facilities as well as 25 distribution and supply centers in 11 states.

Basic Function: Responsible for daily, weekly, and monthly audits to assure accurate completion of transactions within compliance of company policies. Interact with local supply centers to conduct training and support.  Collaborate with key staff in other functions to improve procedures and resolve issues.   Must have a good knowledge of ERP system, SOP and company policies.

This person will be responsible for performing regular audits, conduct training and provide general support to our retail operations.

COORDINATES WITH:  

Vice President of Brickwork Supply Centers, Director of MSCs, Director of Integration, MSC Managers

Retail Finance Manager, and all regions specific retail employees.

FUNCTION:   

Responsible for daily, weekly, and monthly audits to assure accurate completion of transactions within compliance of company policies. Interact with local supply centers to conduct training and support.  Collaborate with key staff in other functions to improve procedures and resolve issues.   Must have a good knowledge of ERP system, SOP and company policies.

Duties:

• Review Daily Audit reporting for regional retail branches for completeness and accuracy.
• Support daily functions in ERP system and support for any new operating systems as needed.
• Participate in strategic planning with directors, sales team, location managers, and other necessary person(s) to grow sales and profitability.
• Review and assure accurate completion of all transactions for month end closing.
• Provide general support in all functions not limited to physical inventory, order entry, purchasing, accounts payable, credit processing, and accounts receivable.
• Mentor and train current employees assisting them in all areas necessary, while also providing new hires with one-on-one training in person or remotely.
• Create reports and submit them to the director or other executives as requested.
• Help with weekly and monthly reporting where necessary.
• Work with location managers on customer complaints as needed to ensure their satisfaction and/or address their complaints.
• Lead and complete special assigned side projects.
• Drive process improvement initiatives across the BSC team to develop standardization in processes and controls across organization.
• Support quarterly physical inventory functions in assigned region, attending one (1) inventory per site per year at a minimum.
• Support finance team in review of open customer deposits, goods receipted not invoiced, accrued freight, and goods in transit reconciliation.
• Write/Re-Write policies and procedures that establish strong internal controls for the retail business processes.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent communication, interpersonal and negotiating skills.
• Ability to support individual training & development in a team environment, company policies, procedures, continuous improvement.
• Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
• Strong problem solving/conflict resolution skills.
• Knowledge of business principles, customer service, marketing.
• Ability to learn technical product information.

Education and experience requirements

• Minimum 5 years customer service experience, preferably in the building materials industry
• Experience with a larger ERP solution such as JD Edwards
• This role will require a level of travel (up to 15-20% in total across the year) to visit BSCs that are in the assigned Region.

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.