Guest Service Representative
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Job Description
- Enjoy your evenings: We close earlier than most food service jobs.
- We offer flexible work schedules.
- We’re keeping it casual. T-shirts and sneakers are where it’s at!
- Cake discounts. Yummm!
- This job is fun. It’s literally a piece of cake!
- This is a great place to make new friends!
- It smells great in here, all the time, and you will too!
- You’ll get trained. Not only on crafting cake, but on growing your career.
- We love to celebrate and bring joy to the community.
Applicants must be 16 years of age or older.
- Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
- Suggest additional merchandise, including balloons, candles and cards, to complete unique celebration.
- Process guest orders efficiently and accurately utilizing point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
- Restock retail merchandise and cake display case to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
- Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
- Projects warmth, enthusiasm, and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.