Room Attendant

The primary role of the Room Attendant is to adhere to hotel specifications and standards in servicing vacant or occupied guest rooms. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities:

• Respond to all guest inquiries promptly.
• Service an assigned number of guest rooms in the time allotted.
• Clean rooms to exact hotel standards.
• Follow all room cleaning procedures.
• Maintain a clean, neat, and well-stocked supply cart.
• Check all equipment prior to and after use to ensure good working conditions.
• Remove In-Room Dining tables and trays from guest rooms.
• Tum in all articles found to a supervisor or dispatcher.
• Follow all safety procedures when using chemicals.
• Dispose of all trash properly.
• Handle all dirty linen appropriately.
• Practice aggressive hospitality at all times.
• Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/ company standards; react and assist in
• hotel emergency situations as needed.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies of The Charleston Place.
• Maintain confidentiality and security of all guests and general hotel information.
• Assist in other areas as needed.

Required Skills/Abilities:

• Understanding of the luxury & quality environment.
• Ability to function well in a high-paced environment.

Education and Experience:

High school diploma or equivalent.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.