R3 Program Manager

Job Description:

Position:                                 R3 Program Manager

Location:                                R3 Partner Sites in Cambridge and Boston

Immediate Supervisor:         R3 Program Director

FLSA:                                     Exempt

I. Position Summary:           

The R3 Program Manager is responsible for leading the implementation of the R3 program at partner sites, promoting fidelity to the R3 model and ensuring delivery of the contracted services.

The Manager provides ongoing leadership to the Hebrew SeniorLife R3 employees located at the Partner Sites and is responsible to recruit, train and supervise R3 Nurse Care Managers, Wellness Coordinators, and Fitness Specialists. The Manager also serves as a collaborative and cultural ambassador in the Partner Site, providing informal leadership to Partner Site employees and promoting R3’s “one-team” approach.

Through a regular on-site presence, the Manager leads by example and develops relationships with all Partner Site stakeholders, including residents, attending key resident events and supporting the R3 team in addressing complex resident issues.  The Manager also provides high level support to the R3 team at Partner Sites in expanding community-based partnerships, curating impactful health programming / health activation initiatives that are culturally and programmatically relevant.

The Manager assists in the development of the Partner Site’s program budget, manages the budget, ensures appropriate data collection by the Partner Site, analyzes program metrics and works to ensure that the program’s target metrics are met.

The Manager is the face of HSL’s partnership at contracted sites, serving as the first point of contact for assigned partner sites and is responsible for nurturing a positive and impactful business relationship. In collaboration with the R3 Central Team, the Manager is responsible to prepare and deliver formal reports and updates to the Partner Site leadership related to program impact.

The Manager participates in special projects related to R3’s ongoing product development, program development and business development as assigned.

II. Core Competencies:

• Commit to the organization’s core values of respect, dignity and empowerment
• Be able to form trusting, collaborative and impactful relationships with all stakeholders: colleagues, Partner Site teams, residents, healthcare providers and other community partners
• Demonstrate skillful listening and a commitment to “notice, ask and support what matters”
• Provide inspiring, energizing and supportive leadership to the R3 teams; lead by example, promote professional development and growth, encourage healthy boundary setting
• Foster a positive culture that cultivates connection and belonging among stakeholders
• Be a self-starter who can manage and prioritize multiple job responsibilities
• Take a proactive, planful approach to work that “begins with the end in mind” and promotes a healthy accountability for self and others
• Approach each Partner Site implementation with open mindedness, creativity, optimism and a willingness to “meet them where they are” 
• Use systems thinking and approaches for R3 program implementation: develop and implement replicable processes and procedures that ensure program sustainability, efficiency and efficacy
• Maintain confidentiality and ensure that privacy policies and procedures are followed
• Possess strong assessment skills and ability to apply a clinical lens to resident scenarios
• Knowledge of the dynamics that can occur in senior housing and ability to anticipate and proactively address potential challenges
• Communicate verbally and in writing with a high quality of professionalism and presentation
• The ability to de-escalate, remain calm, and speak respectfully in tense situations
• Accept responsibility for other tasks assigned

III. Position Responsibilities

new site implementation

• Lead implementation efforts at new Partner Sites as outlined in R3 contractual agreements. This includes but is not limited to the following activities:

• Meet the Partner Site team and understand the cultural values and norms
• Identify the strengths and challenges in the existing operations and culture
• Establish positive working relationships with the Partner Site team
• Develop a customized implementation plan that includes key milestones related to recruitment, training, and overall R3 program service delivery
• Manage and facilitate all activities outlined in the Site’s implementation plan
• Conduct weekly / bi-weekly meetings with Site team during implementation
• Lead systems and process planning and other implementation activities including
  • Establish regular meetings for team including standing agendas
  • Develop an electronic filing repository for materials saved outside of AASC
  • Ensure the transfer of existing resident data into AASC
  • Issuing AASC licenses
  • Engage in local partnership planning to expand services to residents
  • Clarify the priority measures to be tracked
• Lead recruitment and hiring of Hebrew Senior Life employees (R3 Team), engaging appropriate stakeholders in process
• Develop a comprehensive training plan for the R3 Team based on input from the R3 Central Team and Site leadership. This includes Partner Site employees.
• Collaborate with R3 Central Team to plan and facilitate training at the Partner Site
• Collaborate with R3 Central Team and Partner Site to develop a resident launch plan that includes the following:
  • promotional and communications strategy to residents
  • kickoff events and program interest survey
  • physical enhancements to spaces used for R3 services and programs
  • resident outreach strategy (i.e. target residents, assign caseloads, set goals)

leadership of partners site teams

• Provide onsite leadership to support operational and cultural goals at assigned communities
  • Work to understand the culture of each community by developing relationships with residents, attending programs, and being ‘out and about’ in the community
  • Cultivate a positive team dynamic and foster continuous learning and growth
  • Provide ongoing training and support the R3 Team at each Partner Site
  • Promote model fidelity by ensuring that all R3 Key Processes are in place
  • Lead by example and ensure the R3 Team is independently capable of Key Processes
  • Advise and support the team around program development efforts; ensure that programs are culturally relevant and focused on resident health priorities.
  • Connect the team with internal and external tools and resources as needed
  • Establish new partnerships with community-based organizations and ensure “warm hand offs” to the R3 Team as appropriate
  • Schedule and lead regular interdisciplinary meetings at Partner Site
  • Solicit feedback to ensure residents are receiving excellent service
    • Formally, through the development and administration of resident surveys
    • Informally, through consistent presence and interaction
  • Support the R3 Team in addressing complex or challenging resident issues
  • Ensure program data is tracked appropriately
  • Proactively monitor and analyze R3 program outcomes
  • Ensure that spending on staffing, programs, and supplies is documented and supported by each contract’s budget

Managing partner relations:

• Serve as the face of Hebrew SeniorLife in its partnership with Partner Sites
• Invest time and energy to optimize partner relationships —both with the Partner Site’s corporate leadership and with the Partner Site’s property management
• Conduct quarterly meetings with Partner Site leadership to share qualitative and quantitative updates on R3 program implementation. Use these meetings to ensure there is an alignment around priorities, promote continuous improvement, and foster a collaborative approach.

Engage in Special Projects as assigned:

• This may include but is not limited to supporting the R3 Central Team in:
  • Refinement of the R3 Toolkit
  • Development of best practices and policies
  • Enhancement of R3’s educational curriculum
  • Contributions to the Community of Practice and its growth

IV. Qualifications

• Bachelor’s or Master’s degree in a business or human service field and 5 years of experience working in senior services required.
• Experience with case management and in affordable housing strongly preferred. 
• 1-2 years supervisory experience strongly preferred. 
• Must have compassion for and a desire to work with a senior population.
• Ability to work with and communicate effectively with people from diverse backgrounds
• Excellent organization and interpersonal skills. 
• Must have ability to innovate, think strategically and conceptually, manage multiple projects simultaneously and handle difficult situations.
• Must be a professional, proactive, collaborative, conscientious, and results-oriented individual. 
• Ability to assume leadership and take initiative in the absence of a manager
• Must have an optimistic and positive demeanor, excellent oral and written communication skills, good intuition and sound judgment. 
• Must be motivated to learn and flexible to change.
• Computer literacy; fluency in Windows, Word, Power Point, and Excel.
• AASC software experience a plus
• Knowledge of HUD regulations a plus

Remote Type

On-site

Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.