Guest Service Representative

Grand RapidsGrand Rapids, Michigan

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Job Description

Everyone is hiring, so why should I consider working at Nothing Bundt Cakes? If you're looking for a place where their priorities are (#1) Their People, (#2) A Mission/Purpose of Giving Back and (#3) Profit (the goal is to make money to invest in the first 2 priorities of people and purpose) then this might be a good place to consider. If you are looking for a place that believes more in the "WE" than the "ME" then you'll fit right in. Are you looking for a place that operates "normal" hours that allows you a life (Monday-Saturday 9am-7pm; Closed on Sundays) then consider joining our "bundt" family (aka Ohana).

We invite a very special kind of person to become part of our bakery family. We know that qualities like sincerity, warmth, hard work and a little humor will take you far when you're with the right people. Since opening our doors in March 2017, we've been able to donate over $200,000 worth of cake and financial donations to awesome West Michigan non-profit organizations.

Requirements

Availability Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays
Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections
Past retail, restaurant and/or bakery experience preferred
Possess a strong sense of teamwork
Attention to detail is a must
Ability to follow instructions
Has integrity and takes initiative
Works well under pressure
Outgoing and friendly personality
Multi-tasking ability
Strong sales ability
Strong sense of urgency
Genuine care for others’ needs
Ability to work off-site events and assist with marketing

Responsibilities

Abide by all bakery policies and procedures
Assist other departments when necessary
Introduce walk-in guests to the bakery and products using a Guest Tour
Suggest creative solutions to guests with walk-in orders
Suggest the purchase of add-ons and retail to make the product a complete experience
Assist phone-in guests with their orders
Give cake presentations while performing quality control tests
Operate and balance the POS with accuracy and efficiency
Keep samples available during operating hours
Have current and complete knowledge of prices, products and promotions
Keep retail area clean, swept and neatly merchandised throughout the day
Dust all retail surfaces at least twice per week, including counter tops and POS stations
Ability to support crafting department
Track inventory

Compensation: $14.00 per hour

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes^® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes^®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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