Customer Service Representative

As a member of our Business Development Center (BDC) you will be assisting our Guests with scheduling various service appointments for our five Service Departments in a call center environment. Enjoying working with Guests and Customers over the phone is a must! Being a high performer that wants a rewarding position in a customer-focused organization is necessary.

Primary duties include:

• Effectively managing a high volume of incoming calls.
• Responding to service appointment requests quickly and effectively.
• Advising and scheduling simple manufacturer-recommended maintenance services at specific mileages or times.
• Positively engaging in outgoing call campaigns to alert customers about their potential overdue maintenance or recall lists.
• Positively creating World Class Experiences with and for our Guests.

Qualifications we are looking for:

• Ability to be delightful, positively engaging, and smile over the phone.
• Ability to secure and schedule a high percentage of appointments and handle objections.
• Ability to handle challenging customer concerns, remain calm under pressure, and resolve the Guest’s concern.
• Enjoy speaking on the phone with customers and assisting others.
• Strong work ethic with the ability to work in a fast-paced, result-driven environment.
• An energetic, hardworking, detail-oriented, organized, and passionate individual to join our Team!

The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.

We offer YOU:

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company! 

Mills - A Trusted Tradition Since 1922!