Banquet Server (Full Time)

Wage Range: $14.05

OPEN UNTIL FILLED; 1ST CLOSING DATE: MARCH 27TH, 2025

JOB SUMMARY

Responsible for providing efficient, personable service for banquets booked at WRC, including set-up, attractive food display and proper food handling maintenance, beverage service, and providing attentive service to guests' dining needs.

ESSENTIAL JOB FUNCTIONS:

• Ensures customer satisfaction through prompt, efficient, and friendly service, placing the customers' service needs first.
• Responsible for proper food handling, ensuring that food is stored and maintained at appropriate temperature.
• Assists Banquet Captain with banquet set-up as outlined in the guest contract, including table settings, seating, theming, etc., to include setting up tables and chairs.
• Performs routine set-up, including setting table cloths, linens, silverware, glassware, place settings, dinnerware, etc., according to service standards.
• After the event, promptly assists with take down and clean up.
• Throughout banquet service, maintains a neat, clean, and organized flow at assigned station.
• Accepts payment for beverages, accurately processing in the POS system.
• Keeps Supervisor apprised of operational concerns including recipes, inventory, and supply needs.
• Makes sure all store rooms are clean, organized, and secured.
• Reports any health standards or safety needs immediately to Supervisor
• Promotes internal guest service standards with courteous and respectful behavior with co-workers. Maintains a cooperative, positive attitude with an emphasis on teamwork.
• Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Other duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

• NONE.

SIGNATORY ABILITY:

• NONE.

ACCESS TO SENSITIVE AREAS:

• POS system.
• Food & Beverage storage area.

MINIMUM QUALIFICATIONS:

• Six (6) months of customer service experience.
• Demonstrates interpersonal skills and abilities that promote positive guest service.
• Effective communication - good auditory acuity, able to respond to questions and provide information.
• Need to stand or walk for long periods; performs routine bending and lifting of product up to 20 lbs.; performs repetitive motions of arms, hands, wrists, and fingers; stretch, lift, and maneuver furniture and equipment up to 50 lbs.; works in a varied hot, cold, and noisy environment.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Possesses an energetic, motivated personality.
• Must be able to work in a team environment.
• Flexible schedule, must be able to work evenings, weekends, and holidays.
• Must possess or obtain a Food Handler's certificate and an OLCC certificate within 30 days of employment.
• Requires a High-Security Gaming license clearance.
• Must be at least 21 years of age.

PREFERRED QUALIFICATIONS:

• Previous banquet server, catering, or restaurant waiter experience.