Senior IT Operations Engineer
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Job Description
NexHealth Overview
Founded………………….2017
Headquarters……....San Francisco, CA & Draper, UT
Funding…………………....$177M Through Series C
Investors…………………..Buckley Ventures, Scott Belsky, Lachy Groom, Jeffrey Katzenberg, Point 9
Employees……………..215
Website…….……………...https://www.nexhealth.com/
The Company
NexHealth is on a mission to accelerate healthcare innovation by modernizing the industry with real-time EHR integration APIs and a scalable platform. Founded in 2017, NexHealth serves 10,000+ practices, 50M+ patients, and developers across 15+ EHR systems. Backed by $177M in Series C funding, the company is headquartered in San Francisco, CA, and Draper, UT.
Senior IT Operations Engineer
NexHealth is hiring a Senior IT Operations Engineer to support, maintain, and secure the IT systems and tools critical to running our business. This is a hands-on, operations-focused role that blends deep technical IT knowledge with a strong emphasis on reliability, user experience, and scalability as we grow.
Note: This is a full-time, onsite role based in our Draper, Utah office (5 days/week).
Responsibilities
- You will be the primary point of contact for resolving hardware, software, and network issues, ensuring timely and reliable support for employee needs.
- Partner with the IT lead and cross-functional teams to identify and implement improvements to IT systems and internal processes.
- Assist with new hire onboarding, access provisioning, and full lifecycle management.
- Set up and maintain proactive monitoring to ensure system performance, uptime, and responsiveness.
- Document and maintain operating procedures, best practices, and troubleshooting steps.
- Partner with the event team to support in-office logistics, events, and day-to-day operational tasks.
Qualifications
- 3+ years of hands-on experience supporting and managing enterprise IT systems and SaaS applications in a startup environment
- Ability to work independently to identify and resolve issues, and to collaborate on larger projects
- Problem solving mindset and a track record of clear, effective documentation
- Customer-first mindset and a passion for continuous improvement.
- Attention to details and a focus on delivering consistent, high-quality work
- Ability to lift and install IT & networking equipments as needed
Location: Draper, Utah (full onsite)
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