Customer Support Representative - Full Time

What is Stukent?

Stukent is on a mission to help educators help students help the world. We provide cutting-edge curriculum and simulation tools for high schools and universities across the country, helping teachers deliver real-world learning experiences in marketing, business, finance, and more.

Job Description

We are searching for a new Customer Support Representative with exceptional customer service skills. Customer support representatives at Stukent are patient, kind, and always willing to go the extra mile. Stukent's support team takes pride in its 94% satisfaction rate, and we only hire the best to maintain that standard.

Hiring Parameters

• Location: On-Site in Idaho Falls, ID
• Hours: 8 am - 5 pm MST, occasional evening and weekend hours may be expected.

Essential Duties and Responsibilities

• Actively search out solutions for the issues at hand, which may include working with others from the support team or escalating to other teams to find resolutions
• Answer phone calls and respond professionally to emails/tickets from concerned customers
• Demonstrate excellent communication skills, both written and verbal, with every customer
• Calmly and patiently work with upset customers and escalate issues to superiors when necessary
• Manage and improve customer experience through professional presentation and implement innovative ideas
• Actively learn and become acquainted with Stukent's various courseware when not actively helping customers

Knowledge, Skills, and Abilities Required

• Minimum 2-3 years of experience in a technical customer support or help desk role
• Patience and tolerance with frustrated customers
• First-rate communication skills, both written and verbal
• Remain calm and keen in stressful situations
• Typing skills are proficient and high-speed
• Proficiency in Microsoft Office and Google Drive
• Excellent communication skills, able to handle multiple channels of customer requests simultaneously
• Previous support/service experience with phones, email, and chat preferred

Stukent is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.