Technical Program Manager

Where we Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About This Role

We're looking for a Technical Program Manager (TPM) to join our team and help drive the successful planning and execution of high-impact, cross-functional initiatives across our product portfolios. This role is uniquely positioned to support strategic and technically complex efforts that span Product, Engineering, and Design-with a focus on scalable delivery, system-level thinking, and operational excellence.

As a TPM embedded within our broader program management function, you'll play a critical role in managing interdependencies across teams, aligning capacity with priorities, and implementing scalable processes to support execution at every stage of the product development lifecycle. While this is not a design-only role, prior experience working with design teams and understanding creative workflows will be a strong asset as you contribute to portfolio-level coordination.

We're looking for someone who has deep program management expertise, strong technical fluency, and a passion for enabling cross-functional teams to do their best work. This is an exciting opportunity to influence how we plan, build, and scale impactful products across multiple domains.

What You'll Be Doing

• Lead and manage cross-functional technical programs from initiation through delivery-owning scope, timelines, risks, and communication across Product, Engineering, and Design.

• Collaborate with functional leads to ensure roadmaps are aligned, capacity is understood, and delivery plans are realistic and prioritized.

• Drive technical scoping and discovery efforts, helping clarify requirements, surface constraints, and align on trade-offs early in the development lifecycle.

• Promote operational excellence by maintaining and iterating on tools, workflows, and metrics (e.g., JIRA configurations, reporting dashboards, sprint hygiene).

• Identify and manage dependencies across multiple workstreams, helping unblock teams and keeping initiatives on track.

• Communicate program status and key decisions effectively to stakeholders at all levels, tailoring communication styles to technical and non-technical audiences.

• Facilitate retrospectives and post-launch reviews, synthesizing learnings into actionable improvements for future projects.

• Work with other TPMs on complex, cross-cutting initiatives and independently lead programs in your assigned areas.

• Support teams with change management, especially around evolving tools, processes, and team structures.

• Contribute to DesignOps and other cross-functional practices that enhance delivery for creative, product, and engineering teams

We're Excited About You Because You Have:

• 4+ years of experience (or equivalent) as a Technical Program Manager in a fast-paced, software-focused organization.

• Strong program/project management fundamentals with a track record of driving successful cross-functional delivery.

• Experience working closely with product and engineering teams, and familiarity with supporting design teams or creative workflows.

• Proficiency with project management tools such as JIRA and Confluence-able to configure workflows, dashboards, and reporting tools for visibility and alignment.

• Excellent communication, organizational, and problem-solving skills-able to bring clarity to complex initiatives.

• A collaborative and proactive approach, with a willingness to roll up your sleeves and remove roadblocks.

• Comfort using data and metrics to assess progress, drive decision-making, and inform continuous improvement.

• Ability to juggle multiple initiatives in a fast-paced, evolving environment.

• A systems-thinking mindset and a desire to improve how teams work together, whether that's through tooling, process, or operational support.

Nice to Have:

• Experience contributing to operational frameworks (e.g., onboarding programs, rituals, documentation standards).

• Familiarity with design systems or DesignOps practices.

• Background in supporting teams focused on user-facing products or experiences.