Front Office Administrator

Front Office Administrator
Breen & Sullivan Mechanical Services, Inc.
Wilmington, MA

Salary starting at $22/hour, commensurate with experience

We are currently seeking a Front Office Administrator to serve as the first point of contact for clients and

visitors while also managing the preparation and processing of service billing. The ideal candidate will possess a professional, friendly demeanor combined with strong attention to detail and billing accuracy. While this role includes some front desk responsibilities, foot traffic is extremely low, and receptionist duties will be minimal. The Front Desk Administrator role is primarily administrative in nature, with a

focus on supporting daily office operations.

Front Office Administrator Qualifications and Skills

• High school diploma or equivalent; associate degree in business or accounting preferred
• Minimum 2 years of experience in a receptionist, administrative, or billing-related role
• Proficient in Microsoft Office Suite and skilled in using billing systems and accounting software, e.g., Sampro, or similar platforms preferred
• Excellent organizational and multitasking abilities in a fast-paced environment
• Strong attention to detail and accuracy
• Demonstrated clear, professional, and effective communication both verbally and in writing
• Ability to work collaboratively with cross-functional teams to ensure accuracy
• Ability to identify opportunities to streamline billing operations and enhance workflow
• Strong ability to manage shifting priorities effectively

Why you should apply

• Competitive salary and commission structure
• Comprehensive benefits package, matching 401(k) plan, and profit sharing
• Paid time off and holidays, and continuing education incentives!
• Business casual environment that is fast-paced, exciting and rewarding!
• Excellent opportunity for growth!

Front Office Administrator Job Responsibilities

• Greet visitors, clients, and callers in a professional and friendly manner
• Maintain a clean and organized reception area
• Assist with scheduling meetings and supporting office events
• Provide general administrative support as needed for departments (e.g., filing, scanning, ordering supplies)
• Prepare and process accurate service-related invoices in accordance with contracts and service reports
• Review and verify service tickets and documentation before billing
• Collaborate with service technicians and operations staff to verify billing accuracy and completeness
• Address client inquiries related to invoices and resolve billing discrepancies
• Track and follow up on outstanding billing documentation or approvals

About Company Summary (www.breenandsullivan.com)

Breen & Sullivan Mechanical Services is a customer focused full Mechanical, Electrical, and Plumbing (MEP) construction firm that was originally started in 1992. We employ highly trained people whose goal is to make our company the best service company.

From the coldest winter's chill through the hottest days of summer, our primary goal at Breen & Sullivan Mechanical Services is to keep your home or business comfortable. Breen & Sullivan is committed to providing our customers with the best Heating, Ventilation, Air Conditioning, Plumbing, Sprinkler/Fire Protection, Control services and installations at reasonable prices. Our commitment to quality and customer satisfaction is our first priority. We have developed a reputation as industry leaders and work hard to keep it that way.

Breen & Sullivan Mechanical Services is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.

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