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Work Location:
- Middleburg Heights - MH1
- Hybrid schedule, 3-day minimum in office required
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Reports to: Client Engagement Manager
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Key Relationships:
- Internal: Client Engagement, Operations, Project Management Office (PMO), Integrations/Development, Product Management and Training teams
- External: Client Executive Management and their support teams
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Key Competencies
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Responsibilities
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Accounts Receivable (AR) Management
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Actively manage client’s revenue cycles/accounts receivable to maximize client reimbursement.
- Conduct report/data analysis to manage standard and client specific financial metrics (DSO, ASP, etc.) including generating standard and ad hoc reporting
- Identify and present monthly/quarterly AR performance and trends to client teams to highlight revenue successes and improvement opportunities.
- Review issue-risk analysis to determine root cause and solution
- Collaborate with internal management on enhancements and bug/fixes for product management and systems review
- Provide support and guidance to the Project Analyst/s to ensure expected billing/revenue outcomes.
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Client Management
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Manage and Maintain Partnership with the Client
- Consult with clients on best practices, client specific billing requirements, industry trends/changes, and compliance matters.
- Conduct regular status meetings with client to communicate issues, obtain consensus on solutions and manage priorities and expectations.
- Act as a liaison between external and internal teams
- Prepare and review monthly invoices, forecasting, profit/loss and contract/service agreements.
- Monitor and report client satisfaction and escalate risks, as appropriate.
- Expand reimbursement services offered to Clients.
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Requirements:
- Bachelor’s degree in business, Healthcare Administration, Finance, Information Technology, or other related field preferred, an advanced degree a plus. An equivalent of 5 years+ experience in related field may be considered.
- Demonstrated ability to effectively manage client relationships / customer service/success
- Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
- Logical thinking
- Proficient in Microsoft Excel, Word, PowerPoint, Visio and other project management tools is a plus.
- Working knowledge of either healthcare billing and reimbursement, government payer, or managed care industry required.
- Ability to maintain confidentiality.
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.
Ability to handle stress in a fast paced environments with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.
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Travel Requirement:
Minimal travel may be required for off-site client visits and/or conference attendance.
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