Family Engagement Coach/ Female Life Coach Assistant

Water Street MissionLancaster, PA

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Job Description

For Water Street Mission to fulfill our mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.

Job Summary:

The PT Family Engagement Coach/PT Female Life Coach Assistant is a blended role supporting both the Family Engagement and Life Coach teams in their work with guests (children and adults) who are currently staying at WSM. This role is designed to be roughly 50% in the Family Engagement room and 50% supporting other Life Coach areas or tasks. The PT Family Engagement Coach/PT Female Life Coach Assistant will work cooperatively with a team of Supervisors, Directors and other WSM staff, actively participating in a safe and healing environment and upholding the mission, vision, purpose, and core values of WSM.

Core Life Coach/Family Engagement team functions:

1.* Uphold WSM's mission

2.* Offer radical hospitality

3.* Practice presence ministry

4.* Build safe relationships

5.* Provide accountability and empower guests

6.* Connect guests to internal WSM resource teams

7.* Ensure campus safety

FLSA:Full Time, Non-Exempt

All Water Street Mission Staff must be:

1.* Willing to sign the Water Street Ministries' Statement of Faith

2.* A current member or regular attendee of a local church

3.* Able to fully support the Water Street Ministries' core values and ministry philosophy

Essential Functions:

Culture and Values

Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.

Walk alongside fellow WSM staff in Christian community as we journey toward maturity.

Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.

Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.

Embody, encourage, and cultivate WSM culture, purpose, mission and values in words and actions.

Role Specific Responsibilities

* Minister to Guests, reflecting God's love for each individual through a non-judgmental, grace filled relationship.

* Work every other weekend.

* Work evening(s) as assigned to support Family Engagement room while parents attend required evening activities.

* Work holidays as assigned in the staff rotation.

Family Engagement Responsibilities:

* Assist the Family Engagement Coach and Family Engagement Supervisor with planning and coordinating Family Engagement for families and children staying at WSM (age birth-13 years for boys; birth-18 years for girls). This includes but is not limited to assisting with new family intakes, orienting guests to the Family Engagement team and room, and working with children and families in the Family Engagement room.

* Monitor operations and maintenance of the Family Engagement room, when assigned to the room.

* Be available as the need may arise in crisis situations.

* Communicate observations and concerns to the Family Engagement Coach and Supervisor.

* Work in full coordination with staff to identify guest needs and link guests to internal WSM resources.

* Take an active role in implementing individualized action plans for each child.

* Take an active role in implementing parent and child assessments, assessing areas of strength and needed growth.

* Participate in special programs, events, and educational/training opportunities as requested or needed.

* Manage the organization, cleanliness, and safety of the Family Engagement room.

* Assist the Family Engagement Coach and Supervisor with guiding Family Engagement volunteers to serve families and children, consistent with WSM's model and policies.

Life Coach Assistant Responsibilities:

* Assist with incident management and de-escalation of situations on campus.

* Be present in and manage all assigned areas of campus (shelter and/or Residential).

* Float to all areas as directed by Life Coach Supervisor, Senior Life Coach, or lead Life Coach on shift.

* Assist Life Coaches and Senior Life Coaches.

* Assist with weekly room checks.

* Perform breathalyzer drug tests, as directed or needed.

* Have follow-up conversations with guests.

* Assist with moving and orienting new guests to shelter or Residential.

* Assist Dorm Monitors to ensure rooms are prepped and welcoming for new guests.

* Manage and stock supplies for assigned areas on campus.

* Maintain cleanliness and tidiness of assigned areas on campus.

* Monitor and manage guests in Providence Day Shelter during chapel times.

* Observe Life Coaches and shelter guests' conversations during Residential Program Application meetings.

* Cover the Dining Hall during mealtimes, including scanning guests in/out.

* Keep all bulletin boards, digital announcements, and notices/postings current and tidy.

* Answer Access Center cell phone as assigned.

* Maintain accurate guest information, including reporting and data management.

* Attend all required meetings and trainings, such as Life Coach Team meeting, Family Engagement Team meeting, all-staff meetings, off-site trainings, and others.

* Know and uphold all current policies and procedures.

* Track emails and Salesforce to pass relevant information to the next shift.

* Perform all other duties as assigned.

Education and Experience:

Associate's degree in human services, early childhood/elementary/special education, social work with children and families, child/family development, or related field OR minimum of 1 year of experience serving vulnerable children and families, marginalized populations, and/or in the areas of mental health, trauma-informed care, special education, or substance abuse recovery required. Proficiency in Microsoft Office products required. Ability to work with a database (ex: Salesforce) is essential. Bilingual English-Spanish strongly preferred.

Reports To: Family Engagement Supervisor

Key Internal Relationships: Family Engagement Supervisor, Family Engagement Coaches, Residential Life Directors/VPs, Community Resources Directors/VPs, Life Coach Supervisors, all Life Coaches.

Physical Demands:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

* Stand, walk, or sit- Continuously

* Use of fine motor skills- Continuously

* Bend, squat, kneel, and reach- Continuously

* Lift and/or move up to 35 pounds- Frequently

* Weekend, evening, and holiday availability – Frequently

All Family Engagement roles carry a unique responsibility to safely evacuate children in the event of an emergency. This may necessitate carrying children and/or assisting children and parents down multiple flights of stairs in a rapid manner.

Christian Life:

Water Street Mission is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

* Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.

* Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.

* Adhere to the Water Street Mission Employee Handbook.

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