Family Engagement Specialist

Job Title: Family Engagement Specialist

Department: Homeowner Services

Reports To: Director of Homeowner Services

FLSA Status: Hourly, Non Exempt

Employment Type: Full-Time

Work Location: In-person with regular community-based work

Salary Range: $25.00/hour. Increase to $27/hour upon successful completion of HUD Housing Counseling certification exam

Position Summary

The Family Engagement Specialist plays a critical role in supporting Habitat for Humanity homeowners by building and maintaining strong, ongoing relationships after home purchase. This position serves as a primary point of contact for current homeowners and is responsible for stewardship of the affiliate's ground lease portfolio. The Family Engagement Specialist ensures homeowners remain informed, supported, and engaged in their communities while upholding Habitat's mission, values, and long-term affordability goals.

This role requires regular interaction with homeowners, community partners, and homeowner associations (HOAs), as well as attendance at meetings and events outside of standard office hours. The ideal candidate is relationship-driven, highly organized, culturally competent, and passionate about community stability and homeowner success.

We are proud to provide a benefits package that includes:

• Paid vacation
• Sick leave
• 13 paid holidays annually
• Insurance: medical, dental, vision 100% paid for staff member, Partial benefit for dependents
• Short-term and long term disability
• AD&D insurance, Basic Life Insurance & voluntary Life Insurance
• 403b Retirement plan with 5% match after first year of employment
• Flexible spending account
• Employee store discounts

Essential Duties and Responsibilities

Homeowner Engagement & Relationship Management

• Serve as a primary liaison between Habitat for Humanity and current homeowners.
• Build and maintain positive, trusting relationships with homeowners across all stages of post-purchase occupancy.
• Respond to homeowner inquiries, concerns, and requests in a timely, professional, and empathetic manner.
• Connect homeowners to appropriate internal resources, community services, or external partners as needed.
• Support homeowners in navigating challenges related to homeownership, community living, and compliance with ground lease terms.

Ground Lease Portfolio Management

• Maintain accurate records for all ground lease homeowners, including compliance documentation and communication logs.
• Monitor and support homeowner compliance with ground lease requirements, resale restrictions, and long-term affordability provisions.
• Assist homeowners with questions related to ground leases, stewardship policies, and resale processes.
• Collaborate with the Director of Homeowner Services and other staff on stewardship strategies and policy implementation.

Communications & Outreach

• Develop, write, and distribute regular newsletters and other communications to current homeowners (print and/or digital).
• Create clear, accessible, and culturally responsive communication materials related to homeowner resources, events, and policies.
• Maintain up-to-date homeowner contact lists and distribution channels.
• Support outreach efforts to ensure homeowners are informed about meetings, opportunities, and important updates.

Community & HOA Engagement

• Attend community meetings to support homeowners in their respective neighborhoods.
• Represent Habitat for Humanity at homeowner association (HOA) meetings, community councils, and related forums.
• Advocate for homeowner interests while fostering positive relationships with HOAs, property managers, and community stakeholders.
• Support conflict resolution efforts when appropriate, in collaboration with leadership.

Meetings, Events & Education

• Organize and attend homeowner gatherings, workshops, and engagement events.
• Support homeowner education initiatives related to community engagement, stewardship, and long-term homeownership success.
• Participate in occasional evening and weekend events as required.

Data, Reporting & Administration

• Maintain accurate and confidential homeowner records in Habitat's database and file systems.
• Track engagement activities, meeting attendance, and homeowner interactions.
• Prepare reports and summaries for internal use, leadership review, and audits as needed.
• Collaborate cross-departmentally with Construction, Development, Finance, and Programs staff.

Mission & Values Alignment

• Uphold Habitat for Humanity's mission, values, and commitment to equity, inclusion, and dignity.
• Promote long-term affordability, community stability, and homeowner empowerment.
• Serve as a positive ambassador for Habitat for Humanity in the community.

Required Qualifications

• Bachelor's degree in social work, human services, communications, community development, nonprofit management, or a related field; equivalent experience may be considered.
• Minimum of 2-4 years of experience in community engagement, homeowner services, nonprofit programs, or a related role.
• Strong written and verbal communication skills, including experience creating newsletters or similar materials.
• Demonstrated ability to build relationships with diverse populations.
• Experience attending or facilitating meetings with community groups, HOAs, or stakeholders.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and/or Google Workspace; experience with databases or CRM systems preferred.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience working with affordable housing, community land trusts, or ground lease models.
• Bilingual or multilingual skills (preferred based on affiliate community needs).
• Knowledge of fair housing principles and homeowner stewardship practices.
• Conflict resolution or mediation experience.

Core Competencies

• Relationship-building and interpersonal skills
• Cultural humility and inclusivity
• Problem-solving and adaptability
• Professional judgment and discretion
• Time management and self-direction
• Mission-driven mindset

Physical & Work Requirements

• Ability to travel locally to homeowner communities, meetings, and events.
• Ability to attend occasional evening and weekend meetings.
• Ability to sit, stand, and move for extended periods during meetings or events.

Tacoma/Pierce County Habitat for Humanity is an equal opportunity employer. We are committed to cultivating a staff who reflects the communities in which we build. We aim to attract candidates who broaden our diversity of race, gender, sexual orientation, age, ethnicity, religion, cultural experiences, skills, and community representation. We seek employees who value collegiality, respect, and pride in workplace. We believe the inclusion and amplification of our differences create a more effective workplace and a more compassionate world.

If you are selected for this position, Tacoma-Pierce County Habitat for Humanity will conduct a background check before hire. Tacoma/Pierce County Habitat for Humanity participates in E-Verify to confirm the employment eligibility of all team members.