Public Safety Assistant I

Under the direction of the Sergeant, Department of Public Safety (DPS), the Public Safety Assistant I (PSA I) provides support to DPS. Work requires comprehensive knowledge of the organization and skill in working with security issues and follows security policies, procedures, and confidential matters. The PSA I is responsible for performing a broad range of duties and carrying out those responsibilities in a professional and confidential manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Safeguards the reservation, its premises, Tribal citizens, assets, customers, team members, facilities, and DPS components. It includes delivering essential safety and security services by patrolling designated areas and inspecting grounds and facilities according to guidelines, laws, policies, and procedures to deter criminal activity. PSAs must follow notification protocols for suspected violations or emergencies.

2. Provides casino security tasks including chip-fills, special audits, and cash dispensary operations. Manages fixed security posts and controls access gates within the Tribal Reservation and other DPS Service areas.

3. Communicates relevant policies, procedures, and ordinances to keep the public well-informed. Interacts with community groups and customers from diverse backgrounds, both formally and informally. Cultivates positive relationships with internal customers and vendors. Responds to requests for assistance and information in a friendly and courteous manner.

4. Responds to emergencies such as fires, injuries, accidents, alarms, and other incidents, and initiates immediate action to control the affected area, provide first responder aid or render appropriate assistance. Identifies victims and witnesses as needed.

5. Completes preliminary investigative reports into non-criminal incidents such as minor illnesses or injuries that do not involve contacting suspects.

6. Ensures adherence to enterprise standards and procedures aimed at enhancing the overall guest experience by staying informed about relevant policies, procedures, YRC promotions, and initiatives of the Enterprise.

7. Directs and controls pedestrian/vehicle movement and ensures that walkways, entrances/exits and fire lanes are clear. Directs employees, patrons, and guests to safe areas during incidents.

8. Safeguards the confidential nature of Tribal citizens, guests, department, and company data. Trained to mitigate cyber security threats such as spam email and fishing detection.

9. Performs other duties as assigned to support the efficient operation of the department.

SPECIAL ASSIGNMENT OPPORTUNITIES

These positions are available to current PSAs who have successfully completed their Field Training Program, are in good standing, and have been in their position for minimum of six (6) months. Special assignments require current Public Safety employees to go through a testing and selection process. Once selected, the Assistant will receive specialized training for their assignment.

• Off-sites
• Training Division
• Radio Communications
• Dispatch
• Access Control
• Traffic Control

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED is required.
• Minimum one (1) year of security experience is required.
• Must be at least 21 years of age.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Excellent customer service skills.
• Knowledge of security procedures, relevant State, Federal, and Tribal laws, regulations, and ordinances, skills in interviewing and interrogation techniques, proficiency in surveillance techniques, and an understanding of laws related to search and seizure.
• Must have the ability to observe situations analytically, and objectively, and to record pertinent information accurately.
• Must be able to communicate clearly and concisely both verbally and in writing.
• Must remain calm under stressful conditions, exercise reasonable judgment and make sound decisions especially during emergency situations.
• Must operate a motor vehicle safely and have knowledge of state and local motor vehicle laws.
• Must be well groomed and clean - hair must be neatly groomed and styled so that it remains professional and conservative in nature. Must abide by DPS policies on uniform appearance
• Must demonstrate the ability to produce well written documents with regards to spelling, grammar, punctuation, organization and content.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Obtain and maintain a valid California Bureau of Security and Investigative Services (BSIS) for Security Guards.
• Must successfully complete a Field Training Program during the 90-day probationary period.
• Must successfully participate in mandated in-service training. This includes, but is not limited to, weaponless defense techniques, chemical agent/Pepper Gel (optional), first aid, CPR, powers of arrest, traffic and pedestrian movement control, security details throughout the property and off-site business locations, report writing, applicable policies and procedures.
• Must successfully complete a New Employee Orientation department training course, which will include National Incident Management System (NIMS) courses.
• Select One of the Following:

o Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver's license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment varies between climate-controlled office setting, gaming facility and in outdoor areas.
• Employee will be exposed to outdoor weather conditions such as rain, wind, cold, and hot climates.
• Must be able to work long hours under difficult and arduous conditions, frequently exposed to outside weather conditions, secondhand smoke and moderate noise levels (loud music), while standing or sitting for extended periods of time.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must have acceptable hearing levels in order to properly monitor radio transmissions.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Employee must use hands or feet in self-defense, use physical force to maintain or protect life, physically restrain individuals, break up fights, run after fleeing person, subdue and/or tackle individuals, run up and/or downstairs, and stand continuously for more than half of the work shift.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Employee must have the stamina to work long hours and overtime, if assigned, and must be willing to work an irregular schedule, which may include weekends, holidays, evenings, and/or varying shifts.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, or to make general observations of facilities, guests and employees.
• Physically able to withstand the challenges of extensive walking, climbing, and descending numerous interior and external stairs, including multi-level building facilities.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• Must be able to maintain an acceptable level of physical condition.
• Must maintain care and control of authorized equipment and issued uniforms.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!