Quickstat Air Logistics Healthcare Operational Care Specialist

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Air Logistics Healthcare Operational Care Specialist to join our Air Logistics team.

Your Role

Monitor and update shipment orders through QuickSTAT IT enterprise systems.

Your Responsibilities

• Track and trace shipments thru alarm management and checkpoint verification at key milestones.
• Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of QuickSTAT customers are being satisfied consistently.
• To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business Development (BD) team to ensure maximum client satisfaction.
• To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.
• To ensure all time and temperature requirements are maintained during transit.
• Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.
• Dealing with telephone inquiries from both internal and external departments accurately and efficiently.
• Keeping the Management Team advised of potential confirmed issues as they arise.
• Provide shipment-specific processing and timely communication of order updates
• Manage and monitor vendor network activities to compliance with QuickSTAT agent operating procedures.
• Work in a collaborative team environment with Customer Service and other departments that ensures maximum client satisfaction.
• Escalate all client issues to the management team as required.
• Ensure accuracy of shipment documentation and compliance with all country regulations as well as QuickSTAT quality management systems (ISO, GDP) that include standard operating procedures and policies.
• Identify and implement strategies to improve quality of service and productivity
• Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:
• All QuickTrac OPs and/or Import related functions
• First Class / QuickSTAT email program to include service partner or airline email / contact group information updates.
• To perform any department specific functions as defined by the department supervisor/manager with accuracy and timeliness.
• To undertake any other reasonable duties / responsibilities at the request of the management team.
• Ensure compliance with company policies and procedures
• Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers
• Ensure compliance with all required training certifications

Your Skills and Experiences

• Reliability and Dependability (primary)
• Computer proficiency (MS Office or related programs essential)
• Excellent phone, writing, decision-making ability and time management skills
• Ability to work successfully under pressure
• Flexibility- must be able to work off hour schedules (i.e. other than 9-5 Mon to Fri) as well as some holidays when requested
• Problem analysis and problem-solving
• Teamwork skills and strong self-motivation ability
• Excellent communication skills
• Planning and organizing
• Self-motivated with demonstrated initiative
• Excellent working understanding of world geography, time zones and world commerce regulations
• Air Courier or Freight Industry background (preferred)
• Background in health care or Biopharmaceutical industry
• Operations background in related industries.
• Import / Export / Warehouse & Transport
• Clinical Trial Logistics including temperature control packaging, shipping and/or regulatory requirements
• GDP training and qualifications specific to transportation
• High School Diploma or equivalent
• Minimum of 1 year of Desirable experience preferred
• Fluency in second language desirable.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]