Position Description:
ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We're seeking an experienced Senior Business Partner - People Team to join our growing team. As the Senior People Business Partner, you will provide strategic people leadership and support for our rapidly scaling SaaS organization. This role will partner with business leaders to drive organizational effectiveness, talent development, and cultural initiatives.
Why ServiceTrade:
We’re building something special here at ServiceTrade and our people are the heart of our success. This is an exciting opportunity to make a lasting impact at a fast-growing company where your influence, expertise and special quirks are welcomed and appreciated.
About You:
You will be a great fit for this role if you are proactive, intellectually curious and can dole out a strong dose of good common sense in any situation. You have previous experience working with revenue organizations, including Sales, Customer Experience and Marketing teams. You are a trusted consultant to your business stakeholders and hold a high tolerance for ambiguity.
Key Responsibilities and Activities:
- Serve as a strategic partner to senior leadership, providing guidance on organizational design, workforce planning, change management and talent management
- Lead and deliver performance management processes, including goal setting, reviews, and development planning
- Provide coaching and guidance on skill and professional development, performance improvement, career pathing and leveling, change management, org design
- Manage complex and routine employee relations issues
- Partner with our Talent Acquisition team to design and implement talent acquisition strategies to support business growth
- Partner with business leaders and the people operations team to drive employee engagement initiatives and measure their effectiveness
- Partner with the Director, People Operations to consult with business leaders on compensation planning and total rewards approach
- Facilitate leadership development, bi-annual talent reviews and succession planning
- Analyze people metrics and provide data-driven recommendations
- Partner with other people team functions to gather feedback, design and implement talent and culture programs that are aligned with our values and foster inclusion and engagement.
- Partner with the people team and business leaders in analyzing people survey responses, formulating thoughtful and targeted action plans as a response.
Knowledge and Skills:
- At least 7 years of progressive experience in human resources, including job rotations and/or significant experience in organizational design, talent engagement / development, performance management, program management and talent consulting
- Experience supporting technology or SaaS organizations through periods of high growth or change
- Successful experience consulting with business leaders to identify talent management gaps and then leveraging existing or new programs to meet business needs
- The ability to independently and proactively manage multiple programs/projects utilizing standard project management capabilities (defining and managing project charter, scope, timeline, resource management and mitigation actions)
- Experience leveraging business consulting skills to understand stated needs and questioning for additional unstated needs
- Significant experience creating needs assessment, designing relevant programs and driving implementation
- The ability to operate in the gray / dealing with ambiguity; developing new processes or approaches where something doesn’t currently exist
- Significant experience and success driving successful change management initiatives
- Superior conflict management skills
- Strong knowledge of employment law and HR best practices
- Superior written and verbal communication skills, with the ability to organize complicated data and information into easy to understand structures, workflows, and use of plain language
A few things you’ll want to know:
What does ServiceTrade do?
Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.
Ok, so why should I care about that?
Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.
What kind of working environment do you have?
We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page.
What kind of benefits do you offer?
- Medical with Blue Cross Blue Shield NC (2 options)
- Dental and Vision with Unum
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- 10 company holidays
- Parental Leave
- Community Impact Program (Volunteer)
- Tech and Wellness Stipend
Want to know more?
Go ahead and apply! Let’s get to know each other.
#LI-Hyrbid (You will need to live within a regularly commutable distance to our HQ in the Raleigh-Durham, NC area to be considered)
EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)
Please Be Aware of Recruiting Scams
To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.