Business and Systems Support Analyst

By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

The Business and Systems Support Analyst will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Business and Systems Support Analyst will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

The Business and Systems Support Analyst must have a great attitude and willingness to help, they must be flexible and able to adapt to different projects daily, as well as quickly prioritize requests from multiple departments and work within the team to complete projects in a timely manner.

Job Description

The Business and Systems Support Analyst will:

• Facilitate phone calls for EVS.

• Provide EVS Departmental support, including employee file management, payroll, supply orders and shipping/receiving.

• Track, manage, code and reconcile all expenses and P-card transactions.

• Review monthly budget for support services division and analyzes variances.

• Perform basic analytical tasks and data collection for support services key metrics, summarizing data and identifying trends, communicating them to the appropriate leader.

• Collect internal data and perform reconciliation analysis, responsible for analytical data needs, handling complex data requests and reporting predictive data modeling.

• Create and maintain documents, spreadsheets and databases.

• Participate in the development and reporting of support services team metrics to support the mission, vision and values and actively supports team strategies.

• Manage ongoing reports and disseminates materials, adhering to deadlines.

• Organize and prepare leadership communications and presentations.

• Assist in coordinating meetings and conferences, agendas, site locations, and meals, with a focus on creativity and expense management.

• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships:

• Reports directly to the Director of Environmental Services.

Knowledge, Skills & Abilities Required:

• Associates Degree Required, Bachelor's degree strongly preferred.

• 3+ years of administrative work experience.

• 2+ years of data analytics.

• Problem solving abilities and critical thinking skills with strong attention to detail.

• Open and effective communication with staff, management and patients.

• Ability to understand and satisfy customer needs and expectations.

• Ability to meet and perform tasks under strict deadlines.

• Professional verbal and written communication skills.

• Ability to multi-task, focusing on several projects and deadlines at once.

Working Conditions:

• Normal office environment with little or no exposure to dust or extreme temperature.

Pay and Benefits*:

Salary Range: $47,368.00 annually - $78,626.00 annually

Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations:  https://www.sralab.org/benefits

*Benefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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Equal Employment Opportunity

ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.