Hvac Inside Sales Specialist
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Job Description
Key responsibilities and accountabilities:
Inside Sales
Quotation Management
Receive in person and telephone requests for price quotations
Provide customers with immediate price quotations on price book items
Prepare price quotation forms in a timely manner for items not contained in the price book
Purchase Order Management
Receive in person and telephone requests for new purchase orders and changes/adjustments/cancellations to existing orders
Check customers' credit statuses with credit department when rush orders are received
Provide follow up assistance and information regarding orders, including:
Tracing the status of orders
Providing customers with any pertinent information relating to orders
Answering any questions with regard to customers' orders
Coordinating with manufacturers to locate requested items and to meet customers' delivery requirements
Communicating pertinent information to appropriate personnel in other departments
Maintain files of active orders and posts activity, such as notices, scheduling changes, partial shipments, and credit changes
Customer Service/Relationship Management
Achieve and maintain professional and positive rapport with customers by providing the best possible service
Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments
Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken
Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally
Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills
Follow up to ensure that appropriate actions are taken to resolve customer issues
Refer unresolved customer grievances to Branch Manager or appropriate supervisor
Provides accounting department with paperwork necessary for credits or debits to be issued, including original purchase orders, copies of invoices, and return goods memo
Act professionally and ethically
Branch and Sales Support
Supports the efforts of outside Sales Account Managers, Branch Managers, and customers according to branch area.
Performs counter and branch functions on a fill in basis, as necessary
AER Support
Manage the relationship and liaise between AER team and the branch staff
Professional Knowledge and Development
Maintain current knowledge of ABCO's:
Product lines
Prices
Delivery times
Drop ship items
Promotional/marketing programs
Participate in training and seminars as required
SxE (Computer System) Utilization
Utilize SxE to:
Retrieve customer information
Obtain stock status information
Check purchase order status
Change/adjust existing purchase orders
Ensure that the proper codes are used for retrieving and inputting information
Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.