Engineering Manager, Communications

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML's approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

The Role:

As the Engineering Manager for Communications, you will lead a dynamic team of highly capable engineers tasked with building & optimizing our omni-channel communication platform. You'll drive the engineering efforts of a handful of Golang engineers building the systems & platforms that determine the content, channel, and timing of every outbound message & notification. As the deliverability expert here, your success in this role will impact the perceived value of every customer & end-user of TrueML's products.

Benefits & Perks

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

What you'll do:

• Lead and manage a team of engineers to deliver high-quality software products.
• Oversee the design, development, and delivery of a scalable & robust communication platform
• Provide domain expertise & experience building content systems, messaging (content & deliverability), and communication channels (email, sms, push notifications, etc.)
• Manage 3rd party integrations and ensure seamless interoperability between systems
• You will be responsible for ensuring the reliability and scalability of our systems, including participation in a 24/7 on-call rotation.
• Work closely with product managers, designers, and other stakeholders to define and execute on the product roadmap.

What we're looking for:

• Bachelor's degree in Computer Science or related field or equivalent work experience
• 5+ years of experience in software engineering (preferably in Go or Python)
• Strong depth of experience with modern challenges, technologies, and best practices in Deliverability
• Experience in architecting systems for high-performance messaging, routing, content conversion

$112,000 - $149,000 a year

Compensation Disclosure: This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueML and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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