Client Support Representative
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Job Description
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts-especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has the best experience possible while using our product. We have the following shifts available for this role:
Full-time: Weekend Shift Saturday- Wednesday 12AM - 8AM ($20/hour)
Full-time: Weekday Overnight Shift- Sunday- Friday 11PM - 7AM ($20/hour)
The training schedule is IN PERSON (non paid if you need to travel to Utah) from 9AM-5PM Monday-Friday for your first week.
What you will do:
- Fulfill client orders and aid in support tickets
- Work directly with platform users in answering their questions and helping to resolve any issues
- Communicate with clients via email, chat, and phone
- Ensure client satisfaction in every interaction
What you will bring:
- Positive attitude and work ethic
- Friendly and personable disposition
- Tech-savvy and quick learner
- Problem-solving skills
- Excellent communication skills - written and verbal
- Familiarity with the following platforms is a plus:
- Salesforce
- Microsoft Excel
- Google Suite
- Zendesk
Why join Awardco?
- We have a revolutionary, client-approved product.
- One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
- Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
- Backed by renowned investors, both local and national.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.