Business Banking Operations Specialist

The estimated starting salary for this position is $55,000-$75,000/Annually.

Duties and Responsibilities/Results:

• Process business deposit account applications submitted through the Bank’s Business Banking Online platform.
• Create agreements in DNA so that businesses can register for online and telephone Banking, troubleshoot Business Agreements to ensure accuracy. Then facilitate said business customers registering for Business Online Banking and Bill Pay

• Partner with Business Banking department to assist business customers with onboarding and implementing cash management services, including online banking, ACH, wires, and remote deposit capture.
• Partner with Bank’s Business Banking and BSA departments to support new account onboarding by reviewing documentation and performing due diligence to ensure compliance with KYC/AML, Bank regulations, and industry best practices.
• Assist with the processing of daily business banking transactions, including wires, ACH, remote deposits, and account transfers.
• Monitor payment transactions exception activity and escalate to management for decisioning and resolution.
• Provide ongoing operational support to business banking clients, to include troubleshooting issues related to system access, product usage, and related.

• Partner with Business Banking to process and assist with verifying ACH transactions, wire transfers, positive pay exceptions, and other cash management services.
• Ongoing monitoring of transaction activity for fraud and compliance risks, escalating as necessary.

• Work closely with the Bank’s BSA departments to business banking and cash management activities adhere to bank operations policies, regulatory guidelines, and industry best practices.

• Process monitory and non-monitory account maintenance requests such as Stop payments, change of address and general ledger transactions.

• Monitor Business accounts for dormancy and take preventive measures to ensure accounts remain with Bank and are not abandoned.
• Prepare various reports related to transaction activity, and transaction volume, exception processing, and various other related reports.
• Collaborate with Business Banking management to ensure clients receive seamless service and timely resolution of requests.
• Assist with audits and regulatory reviews by providing necessary documentation and reports.
• Participate in new and existing product and core system testing as needed.
• Provide backup support across the Bank’s Payment’s operations team as needed.
• Other ad hoc tasks as requested by management.

Required Qualifications:

 

• Bachelor’s degree preferred.
• 3-5 years of experience in banking operations, treasury management, or cash management support
• Excellent interpersonal skills with the ability to effectively correspond with various department managers, as well as senior management
• Comprehensive understanding of Business Banking and money movement products.  (ex. ACH, Wire transfers, RDC, Bill Pay, Analysis Accounts, etc.)
• Strong organizational skills and attention to detail and meeting deadlines
• Excellent verbal and written communication skills and problem-solving skills, with the ability to support and educate business clients effectively
• Understanding of banking regulations, compliance requirements, and fraud prevention best practices.
• Proficient in Microsoft Office.
• Working knowledge of FISERV DNA or similar core banking system a plus.
• Ability to multitask in a high-volume environment required.