Field Customer Care Specialist
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Overview
Job Description
Benefits:
- 401(k)
- Company car
- Dental insurance
- Free uniforms
- Health insurance
- Vision insurance
Field Customer Care Specialist - Paul Davis of South Atlanta
Are you highly organized, detail-oriented, and great with people? Do you enjoy having a clear process to follow while still getting to help customers during stressful situations? If so, you may be a perfect fit for our Field Customer Care Specialist role at Paul Davis of South Atlanta.
We're looking for someone who is quick, dependable, accurate, and confident-someone who enjoys structured work, steady communication, and making sure every detail is taken care of from start to finish.
What You'll Do
Serve as the first on-site contact for customers experiencing property damage.
Gather detailed information, photos, and documentation using DocuSketch and mobile tools.
Prepare complete, organized job files for our estimating team.
Set clear expectations with customers and keep them updated throughout the process.
Communicate scope details to internal teams and insurance adjusters.
Ensure all forms, notes, and uploads are completed accurately and on time.
Who You Are
This role is ideal for candidates who naturally bring:
Strong organization and attention to detail
Quick, accurate follow-through
Comfort with structure, consistency, and process
Positive customer communication
Calm, professional responses in stressful situations
Reliability-you do things the right way, every time
If you thrive on being the person who keeps everything on track, this role is made for you.
Why You'll Love Working With Us
Clear processes and stable workflows
Supportive team environment
Meaningful interactions with customers
Opportunities to grow within the company
A chance to make a real difference in someone's hardest day
Qualifications
Strong communication skills
Ability to organize and manage information with accuracy
Comfort using mobile technology and documentation tools
Valid driver's license
Restoration or construction experience is helpful but not required
A natural tendency toward structure, reliability, and detail orientation (Administrator profile in Culture Index preferred)
Flexible work from home options available.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.