Field Operations Tech Support Engineer

Job Description

Infosys is seeking a Field operation technical support Engineer. This role requires close partnership and collaboration with Field technicians and other teams.

Required Qualifications:

• Candidate must be located within commuting distance of Tulsa OK, Richardson TX, Raleigh NC or be willing to relocate to the area. This position may require travel in the US
• At least 6 months of IT experience
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Experience in Field operation technical support Engineer.
• Work with networking hardware such as routers, ONTs, switches, modems, firewalls, and wireless access points
• Assist in the installation, configuration, and maintenance of network devices
• Apply knowledge of IPv4/IPv6 addressing, subnetting, and basic routing concepts to manage and optimize network operations.
• Assist in implementing and verifying network configurations.
• Configure and troubleshoot networking devices related issues.
• Provide support for connectivity issues, ensuring timely resolution
• Work with network protocols such as DHCP, DNS, HTTP, FTP, and ARP to ensure proper functionality and address issues as needed
• Diagnose and resolve common network connectivity issues, including slow speeds, dropped
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:

• Receive and respond to incoming calls, messages, and work orders related to networking and its programming configurations.
• Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.
• Explain and document technical issues clearly for technical teams, business stakeholders, and end-users to ensure proper understanding and resolution.
• Exhibit strong verbal and written communication skills to ensure smooth interaction with team members and stakeholders.
• Utilize strong analytical skills to identify and address hardware, cable, port, and device-related issues in a timely manner.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.