Field Service Associate Ii-Iii (Semiconductor) (30685)
Ebara TechnologiesBoise, ID
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Career Development
Job Description
POSITION SUMMARY
Under general supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
- Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers' systems. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
- Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
- Provide technical support to customers on operational or maintenance of system tools and/or equipment. (Essential)
- Act as a customer contact on technical and service-related problems. (Essential)
- Must be able to guide other field technicians and field service engineers. (Essential)
- Train and mentor Field service associates. (Essential)
- Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
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