Field Service Technician (HVAC Experience)

About Aquaria

Aquaria’s mission is to safeguard and unlock a sustainable future for clean water.

Aquaria has created proprietary technology that harvests clean water from the air for entire communities. We envision a future where Aquaria can sustainably supply entire cities with energy from the sun and water from the air.

Disruptions to clean water access are among the main ways we suffer from the effects of climate change, and access to clean water remains one of the most pressing global challenges. Today, more than 2 billion people lack access to safely managed drinking water services, and this problem is worsening.

Aquaria is backed by top Silicon Valley investors, including Softbank Mistletoe, Soma Capital, Bow Capital, Ciri Ventures, HF0, and former House Majority Leader Dick Gephardt. Aquaria was part of the 2023 Fast Co. World Changing Company of the Year award in multiple categories.

The Opportunity

Aquaria is redefining how homeowners and businesses source clean water—pulling it directly from the air.

We’re hiring our first Field Service Technician to support a rapidly growing customer base. This role is ideal for someone hands-on and mechanically inclined who enjoys working in the field, engaging directly with customers, and diagnosing and resolving technical issues across HVAC, electrical, mechanical, and water systems.

While this isn’t a software or IT role, experience using computer-based tools (including systems like ChatGPT) is a plus. Strong verbal and written communication skills in English, with the ability to clearly and professionally interact with customers and internal teams, are essential. If you’re excited about this opportunity but don’t meet every single qualification, we encourage you to apply—we’d love to hear from you.

This position is ideal for candidates with backgrounds in:

• HVAC - Must have
• Electrical - Must have
• Control systems
• Plumbing
• Appliance repair
• Solar/renewables installation
• General mechanical troubleshooting
• Field service or facilities maintenance

As our first hire in this function, you'll play a critical role in shaping how Aquaria provides field customer service. You will perform maintenance, troubleshoot units, complete pre-sale site surveys, assist with installations, and support customers both on-site and remotely. You will also help build internal documentation, SOPs, and service processes as we scale.

What You’ll Do

Field Service & Customer Support

• Serve as the first-line responder for inbound service calls, texts, and support tickets
• Perform on-site visits for repairs, diagnostics, and scheduled preventive maintenance
• Troubleshoot mechanical, electrical, water flow, and environmental issues
• Clearly communicate findings, next steps, and service expectations to customers
• Update service tickets, document issues, and maintain accurate case history
• Work cross functionally with product and engineering teams
• Determine when to escalate issues to Technical CSM or engineering

Pre-Sale & Installation Support

• Conduct pre-sale site surveys: electrical access, drainage, humidity/temperature conditions, installation viability
• Assist in installation appointments to ensure quality and adherence to standards
• Provide real-time field feedback that informs product design and installation updates
• Collaborate with Sales, Operations, and Engineering on customer handoff and technical requirements

Documentation & Continuous Improvement

• Contribute to technical guides, troubleshooting trees, installation SOPs, and video tutorials

• Share patterns and insights from the field to improve product reliability
• Help refine and build a scalable service model and workflow
• Assist with training new employees, contractors, and installation partners

What Makes You a Great Fit

• 2+ years of experience in HVAC (must have)
• Additional experience in electrical, mechanical, plumbing, appliance repair, or field service is a huge plus
• Strong hands-on technical troubleshooting ability
• Proficiency with multimeters, basic hand tools, and diagnostic equipment
• Comfort reading and interpreting wiring diagrams, schematics, and installation manuals
• Strong communication and customer-facing professionalism
• The ability to work well with others
• Reliable vehicle and and valid driver’s license/insurance capable of transporting tools and small parts
• Ability to lift up to 50 lbs and work in outdoor environments when needed
• Tech-comfortable: able to use a ticketing system, phone/tablet apps, and ChatGPT for workflow support
• Preferred: Experience working in a startup or fast-moving environment

• Preferred: Prior field service experience with water systems, air conditioning, or dehumidification equipment
• Preferred: Experience documenting fixes and contributing to SOPs

We Value

• Proactive and self-sufficient — you enjoy solving problems independently
• Calm and professional — especially when assisting customers under stress
• Curious — you want to understand how things work and get better over time
• Organized — you manage your schedule efficiently and keep good records
• Mission-driven — you care about sustainability, reliable water access, and making a real impact

Why Join Aquaria

• Be part of a groundbreaking solution in climate and water tech
• Build a function from the ground up as our first field technician
• Significant ownership in shaping how we support customers at scale
• Opportunity to grow into leadership or specialized roles as we expand

Benefits

• OT eligibility
• Mileage/vehicle stipend
• Tools/PPE
• Training time paid