Field Service Technician

Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Field Service Technician primarily services, provides technical support and sells application equipment and parts within an assigned territory and customer base.

Essential Job Duties and Responsibilities

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training or general technical counseling.
• Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training.
• Interface with Application Specialist and Account Coordinator to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects.
• Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommends best solution to improve customer operations.
• Prepare and promptly submit all administrative and technical reports as requested to Regional Manager and advises of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Application Specialist
• Responsible for auditing, documenting and updating customer installed base line survey information in our database.
• Keep abreast and advise Regional Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.
• Follow documented policies and procedures.
• Meet or exceed yearly assigned sales budget in coordination with Application Specialist (sales) territory representative.
• Perform other duties as assigned.

Education and Experience Requirements

• Associate's degree in technical discipline or equivalent
• 3 or more years of industrial field service-related experience

Skills and Abilities

• Strong mechanical and electrical knowledge and skills.
• Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e., VOM volt/ohm/multimeter)
• Advanced hydraulic systems knowledge and skills
• Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams.
• Effective oral and written communication skills
• Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes.

Working Conditions and Physical Demands

Office/Field environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

75% daily travel within assigned geographic territory with overnight stays.

Hourly range for this position is: $25.75 to $38.65 per hour. There is also a 20% target quarterly sales bonus.

The base pay range for this job level is a general guideline and not a guarantee of compensation or salary. Individual salaries are determined by a variety of factors including but not limited to internal equity, business considerations, and local market conditions, as well as candidate qualifications, such as education, experience, and skills

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.