Field Services Repair Area Manager - Oregon/Washington
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Job Description
As a Field Services Repair Area Manager, you'll oversee Best Buy's in-home repair business in your designated coverage area. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results.
What you'll do
Ensure operational consistency of Best Buy's repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
Create and maintain an exceptional team culture centered around engagement and belonging
Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
Manage workload and capacity planning, including schedule creation, PTO approval and route management
Response to escalations and provide resolutions to preserve the customer experience
Basic qualification
2 years of experience as a supervisor or manager
2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
Ability to travel overnight approximately 25% of the year
Current, valid driver's license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Preferred qualifications
Consumer electronics delivery, repair or installation experience
Experience in delivery, transportation, distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business, logistics or related fields
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Best Buy is an equal opportunity employer.
Auto Req. ID1007754BR
Location Number 100038 Remote - Oregon
Address Remote$67779 - $120513 /yr
Pay Range $67779 - $120513 /yr
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.