GENERAL SUMMARY: The Fitness Manager (FM) is responsible for ensuring a positive customer experience,both personally and through Coach supervision. FM’s are responsible for delivering great member service and privatetraining & supplement revenue. As needed, they address member issues, employee relations issues, and oversee schedulingand timekeeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures.FM’s are responsible for the successful attainment of revenue goals pertaining to private training and supplements.ESSENTIAL DUTIES & RESPONSIBILITIES:1) Staffing and Development
Recruit, hire, train and develop a strong team of coaches and potential leaders. Maintain a fully engaged and high performing Personal Training/MMA team that aligns with companyvalues and goals.2) Club Administration Ensures Coaches are productive, that revenue and service goals are properly communicated and that theClub remains on-track to attain daily, weekly and monthly financial goals. Sets monthly, weekly anddaily goals and objectives, which are consistent with those of the Company. Conducts monthly, weeklyand daily meetings with Coaches to review performance and operations, as well as offer direction,motivation and guidance towards achieving personal and club goals. Handles member service matters, such as: providing tours of the Club, explaining services offered by theFitness Department and signing members up for training agreements and appointments. Mediates memberissues and complaints in a timely and effective manner, elevating issues when appropriate. Performs various administrative and housekeeping duties within assigned areas as needed. Alerts the Operations staff of repairs and maintenance needs in the club. Conducts facility walk-throughsdaily. Complies with operational procedures in the club and follows up with compliance checks through themonitoring of club systems and employee performance.3) Sell and Conduct Personal Training with Members Works the floor to assist members and encourages their involvement in private training. Ensures accurate administration of client programs, supplement purchases, measurement tracking andworkout programs. Arrives on time, prepared and attentive for training appointments. Assists in all revenue generating activities, including but not limited to: complimentary workouts,supplement booths, body fat tables, seminars, workshops, etc. Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and assumesresponsibility for completing sales of staff when needed through the Turn-Over process. Responsible for achieving monthly revenue objectives set forth by the Company with regards to privatetraining and supplements. Reviews daily club sales performance and individual employee performance statistics with the VP andstaff members to identify issues and clarify behaviors needed to achieve club sales goals. Administer company policies as they relate to the sales process. Independently schedule and manage client appointments to ensure optimal time management and servicedelivery. Coordinate directly with clients to arrange sessions, meetings, or service visits according to theiravailability and needs. Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations Handles self-directed appointment setting, including follow-ups and rescheduling.ORGANIZATION RELATIONSHIPS: The Fitness Manager will report directly to the Vice President ofFitness. The Fitness Manager will communicate and enforce all Policy and Procedures with the Fitness Team. Dutiesrequire interaction with all club members and employees.REQUIRED QUALIFICATIONS1) Knowledge, skills & abilities: In depth knowledge of Personal Training techniques from assessment to program design. Possesses a working knowledge of the DotFIT program and software. Must be able to operate and adjust all Fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic andpositive attitude. Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests,members and staff. Understands and follows oral and written instructions. Communicates clearly and concisely. Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstratesthe ability to organize and prioritize multiple tasks. Must be computer proficient, with basic skills in Microsoft Word and Excel.2) Required Experience: Minimum of 1 certification from organization recognized by UFC Gym Current CPR/AED certification High school diploma or GED. Four-year degree in a related field recognized by UFC Gym (preferred). Minimum 1 year of related experience. Experience in management/employee relations preferred.3) Physical Requirements: While performing the duties of this job, the employee is regularly required to stand. Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, andprolonged standing and walking. Must be able to frequently lift and/or move up to 45+ lbs.This position description intends to describe the general nature and level of work being performed by people assigned to this job.It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is notsignificant.Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.
UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.
UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.
