Floorplan Manager

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We're Looking For:

We are seeking a Manager, Floorplan Operations with deep experience in automotive auctions, floorplanning, and title operations. You will be part of the Operations team responsible for managing floorplan partner relationships, ensuring policy compliance, and driving revenue growth through operational excellence. You will be involved in strategic partner management, team leadership, and financial oversight related to floorplan and title processes. In this role, you will have the opportunity to use your experience in floorplanning, auction operations, and cross-functional collaboration. The ideal candidate will have 8+ years of automotive industry experience, with direct experience in floorplanning, auctions, and people leadership.

You Are:

• Strategic. You think beyond day-to-day execution and focus on long-term growth, partner performance, and scalable processes.

• Detail-oriented. You ensure accuracy in financial transactions, audits, and title compliance while maintaining strong controls.

• Collaborative. You work effectively across sales, operations, finance, and external partners to resolve issues and drive results.

• Data-driven. You rely on KPIs and reporting to assess performance, identify trends, and improve outcomes.

• Customer-focused. You maintain a customer-first mindset while enforcing policies and ensuring operational integrity.

You Will:

• Develop and execute strategic growth plans with floorplan partners to drive revenue and increase floorplan volume.

• Serve as the primary relationship manager for 60+ floorplan partners, ensuring adherence to company and floorplan policies.

• Set, track, and hold teams accountable to performance goals, KPIs, and departmental expectations.

• Partner with internal sales, operations, and finance teams to resolve issues, manage escalations, and ensure successful auction operations.

• Oversee monthly and quarterly audits to ensure vehicle payments are received, applied correctly, and accounted for accurately.

• Manage escalations related to defaulted floorplan purchases and ensure timely handoff to collections.

• Approve refunds, backdowns, buybacks, and price adjustments to floorplan partners to ensure proper customer accounting.

• Lead teams responsible for vehicle flooring via API, NACHA files, portals, and direct communication channels.

• Oversee floorplan verifications for new and existing customers and manage onboarding and vetting of new floorplan partners.

• Manage the team handling floorplan-related title issues and escalations, ensuring compliance with partner title requirements.

• Deliver twice-monthly title status reporting with clear follow-up and explanations for delays.

Must Have's:

• 8+ years of experience in the automotive industry.

• Bachelor's degree preferred but not required.

• 3+ years of experience in the auction industry.

• 3+ years of experience in the floorplanning industry.

• 3+ years of experience in vehicle title processing.

• 3+ years of experience managing a title department or floorplan operations team.

• Extensive knowledge of automotive auction operations and floorplan requirements.

• Strong analytical, problem-solving, and organizational skills with high attention to detail.

• Strong verbal, written, and presentation communication skills.

• Proficiency in Excel, Google Drive, and Gmail.

Nice to Have's:

• Experience managing high-volume, multi-partner financial operations.

• Demonstrated success building KPIs and operational reporting frameworks.

• Experience improving processes through automation or system integrations.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!