Food and Beverage Manager at RMD Group
RMD GroupSan Diego, California
$70,304 - $80,000 / year
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Job Description
Description
Position Summary:
Responsible for thedailyoperation of the restaurant.Mosttime will be spent on the development and supervision of staffandensuring compliance with all policies and procedures.
Type: Salaried, Full-time
Pay scale:70,304K-80K
Duties and Responsibilities:
Responsibilities include, but are not limited to:
Financial
- The number one goal of the venue is to exceed customer expectations while meeting or exceeding the budgeted EBITDA
Employee Performance
- Working with underperforming employees to get them to the top half of the list orremovingfrom roster
- Always be working to raise the Per Person Average (PPA)
- Creating, implementing, andmaintainingsystems related to customer service and revenue maximization
Staff Turnover
- Always working towards keeping the overall turnover percentage down to help reduce payrollcost
- Identifying and correcting reasons causing high turnover
Other Wages
- Ensuring all staff clock in/out times are being revieweddaily andbefore payroll is processed
- Managing and minimizing overtime & meal break premiums
Marketing
- Always be thinking about big and small social media opportunities, taking impactful video and photo content at every opportunity to besubmittedto the Marketing Department
- Ensuring all reviews are at goal numbers
InternalRestaurantMarketing & Revenue Generation
- Executing in-house marketing promotions and ensuring staff is trained and aware ofpromotiondetails
- Executing RMD cross-selling programs including: RMD Loyalty App,Gift cards,etc.
- Executing RMD Loyalty Program
- Ensuring the proper menus and promotional material are always out
- Executing promotions to drive business like tournaments and nightly contests
Operation
- Touching every table and connecting with guests during dinner servicepercompany standard.
- Assuring guests are enjoying their meal and see if there is anything else you can do to enhance their meal, refer to policy for further guidelines.
- Seeking outways to create memorable moments for guests.
- Gathering guest details and input notes into the POS to ensure continued enhanced experience for future dining.
- Holding everyone accountable for ALL policies and procedures
- Overseeing nightly closing to ensure all elements are properly completed by MODs
- Reviewing allmanagernightly notes, makingcomments,and responding as needed
- As MODs to ensure closing tasks are continuously reviewed and appropriately followed and changes are implemented as
Other
- Knowing your ABC,and Entertainmentpermitconditions
- Reading Industry publications to keepup to dateon trends
- Conducting staff check-ins per company standard
- Taking time to learn what youdon’tknow
Training & Onboarding
- The best way to achieve success on all the above is to have effective and consistent onboarding and
- ongoing training programs for allnew staffand managers
- Ensuring proper progressive disciplinary steps are taken accurately and tracked.
- Ensuring new hires go through orientation with all necessary paperwork before scheduling them on any shifts
- Ensuring all training programs are being executed properly
- Ensuring trainees have all required certificates
Staff Development and Recruiting
- Ensuring proper progressive disciplinary steps are taken accurately and tracked through “note to file system”
Qualifications
- Minimum1-3years’Management experience with extensive knowledge in restaurants, and private events
- Must be familiar with cost controls
- Mustbe able to communicate well both orally and in writing
- Must be able to input and access information in the property management system/computers/point of sales system
- Mustbe comfortable learning new skills
- Must have a “hands-on”,proactive management style
Skills and Attitudes
- Mustbe motivated, hard-working, and passionate
- Excellent communication skills (verballyinteractswith management, teammembersand guests.)
- Must be a strong leader with the ability to handle multiple tasks and responsibilities
- Must be able to:
- Perform job functions with attention to detail, speed, and accuracy
- Prioritize and organize
- Think clearly, remain calm, and resolve problems using good judgment
- Follow directions thoroughly
- Understand guest service needs
- Work cohesively as a team with co-workers
- Direct staff performance and follow up with corrections as needed
- Work in a stressful, fast-paced environment
Education
- Minimum of five (1-3)yearsof experience asSupervisor /F&B Manager in a standalone restaurant or hotel/resort background
- Must be able to speak, hear, understand, read, and write the English language
- High school diploma
- A general knowledge and understanding of San Diego current events, cultural and culinary happenings
- Understanding of Department ofLabor Standards
- Proficiencyin Microsoft applications (Excel/Word/Outlook)
- Proficient in POS systems
- Knowledge of guest experience, and interdepartmental relations new hires training and continuing education of current staff on food,wineand cocktail specifications
- Must be able to work holidays, nights, and weekends
Work Environment
- The noise level in the work environment usually is moderate to loud
- The employee may be exposed to the risks associatedwithattempting to resolve issues with difficult guests
- Work flexible hours that may include early mornings, evenings, weekends,nightsand/or holidays
Certificates, Licenses, and Registrations
- Serve safe certificate Management course
- Anti-harassment and nondiscrimination 3-hour class
- RBS – Responsible Alcohol Service
Physical Requirements
- Must be able to sit,standor walk for up to 8 hours at a time
- Must be able to lift at least 50 pounds safely and properly
- Mustbe able to bend, stoop and climb
- Must be ableto push and pull
- Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego’s most successful and exciting concepts including Rustic Root,Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyleconcepts that includethat include Ballast Point Brewing and Canvas Café & Lounge at the Carte Hotel.RMD brings extensiveexpertisein all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
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