Food & Beverage Supervisor

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202

We are looking for a Front Office Supervisor to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The main role of the F&B Supervisor is to be a leader of the team onsite while also working alongside the staff.

Responsibilities include:

• Assists in overseeing guest services and breakfast operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between breakfast staff, front office staff and management.
• Ensure staff is working together as a team to ensure Excellence in service for all guests
• Responsible for preparation and execution of morning food service including cooking, food prep, cleaning, and any other required task requested by management.
• Establishing and ensuring quality standards are attained and maintained
• Managing inventories for: cost of goods sold, kitchen equipment, linens, etc.
• Responding and resolving all guest complaints with regard to food timely and appropriately.
• Inspect kitchen and dining areas for cleanliness and preventative maintenance upkeep on a daily basis.
• Supervise breakfast team. Supervisory responsibilities include training employees, appraising performance, rewarding and counseling employees; planning, assigning, directing work, addressing on the spot complaints and resolving problems.
• Typical Schedule : Morning Shifts - 5 varied days a week : 6 AM - 12 PM , Weekend Availability required

What we look for:

• At least 3 years of previous hotel food and beverage or restaurant environment experience is required.
• Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.

Pay range: $18.50 - $19.50

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program