Food Runner

Wyndham Grand Jupiter is seeking a positive, energetic, and service-driven Food Runner to deliver exceptional guest experiences throughout our hotel. This fast-paced role supports in-room dining and multiple food & beverage outlets by taking guest orders, expediting food from the kitchen, and personally delivering orders with warmth and accuracy.

Key Responsibilities

• Warmly answer room service phones, take guest orders accurately, and enter them into the POS system while offering thoughtful suggestions and upselling when appropriate.
• Expedite and inspect all food and beverage orders for quality, accuracy, and presentation before leaving the kitchen.
• Promptly and professionally deliver room service orders to guest rooms and suites, setting up trays or tables as needed and confirming guest satisfaction.
• Run food and beverages to various hotel outlets (restaurant, pool, lobby lounge, banquets, meetings, etc.) to support service teams.
• Quickly clear trays and tables from hallways/guest floors once guests are finished and return items to the dish area.
• Maintain cleanliness and stock levels of room service areas, expediter stations, trays, linens, condiments, and beverage supplies.
• Assist servers, bartenders, and banquet staff during peak periods to ensure seamless operations across the hotel.
• Anticipate guest needs and respond to special requests with a sense of urgency and care.

Qualifications

• Minimum 1 year of restaurant, or customer service experience preferred (room service or food running experience a plus).
• Excellent communication skills and a friendly, professional phone presence.
• Strong attention to detail and ability to multitask in a high-volume, fast-paced environment.
• Must be able to navigate the hotel quickly (stairs, elevators, long hallways) while carrying trays.
• Comfortable working with a POS system and handling cash/credit transactions when needed.
• Flexible availability - mornings, evenings, weekends, and holidays required.
• Ability to stand, walk, and carry trays for extended periods.

Benefits

• Competitive wages
• Complimentary meal daily
• 401K with company match
• Medical, dental, and vision plans
• Life insurance and short/long-term disability options
• Discounted room rates
• Training, development, and career advancement opportunities

Why Concord? Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

We are Concord!

Salary: $13/hr + Tips