Food Service Account Manager

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Food Serivce Account Manger with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are - Our Mission

We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are important. That's why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires for this position typically start between $21.04 and $26.30 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)
• Join Pioneer and be part of a team that values and invests in you.

What you'll do

The Food Service Account Manager serves a dual role in that they are responsible for obtaining new food service accounts for Pioneer Human Services Central Food Services (CFS), maintaining relationships with existing customers and fulfilling and completing deliveries. They are responsible for representing CFS in a positive manner while ensuring that CFS customers are receiving the highest level of customer service.

Primary duties and responsibilities are but not limited to:

• Ensures a high level of customer service and satisfaction with all customers in assigned region and resolves customer issues
• Maintain contacts at each facility within assigned region by contacting them bi-monthly for regular "check - ins".
• Communicate regularly with customers informing them of changes to scheduled deliveries or product substitutions.
• While on the clock, always have your phone charged and working to ensure continued line of communication with the kitchen staff.
• Ensure that all product is delivered daily according to the menu. Accommodate all customer requests and fill missing items daily.
• Make sure that food pars are met at all times and communicate daily with the kitchen staff
• Consult with new customers regarding kitchen needs, storage capacity, billing and other needs for offering services.
• After accounts are established, meet with new customers to orient them to the needs of food service including: consulting regarding proper kitchen set up, maintaining proper food temperatures, billing, delivery tickets, menus and website use.
• Have a working knowledge of safety standards for kitchen staff.
• Follow all established systems and controls for food order accuracy.
• Load and unload delivery vehicles with food, containers, carts and other items.
• Prepare, package and assemble food orders accurately for delivery.
• Track and maintain food and supply inventories at customer locations.
• Notify Kitchen Manager and Kitchen Leads if items are missing and needed.
• Obey all traffic laws and practice safe and defensive driving techniques.
• Check internal food temperatures prior to loading vehicle and at delivery.
• Check orders in at customer facilities to ensure accuracy.

What you'll bring

• High school diploma or GED
• Valid driver license and qualify as a PHS Approved Driver
• Valid WA state Food handler's card.
• 2 years' experience in food service account management or restaurant management.
• 6 months experience as a delivery driver (any type) and have some knowledge of the area of service.
• Ability to comprehend local maps and directions
• Hands on experience in sales and an ability to deliver an excellent customer experience.
• Experience in developing positive relationships and handling customers' needs.
• Must be able to communicate clearly in English.
• Willingness to adhere to assigned routes, schedules, safety procedures and transportation laws.
• Must be able to lift up to 50lbs on a regular basis.

Preferably you'll bring

• Some experience working in a commercial kitchen environment

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.