Ford Mobile Service Coordinator
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Job Description
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Description
The Ford Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.
This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.
Requirements
Education & Experience:
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
2+ years of experience in service coordination, dispatching, or customer service
Automotive industry or dealership experience preferred
Skills & Abilities:
Strong organizational and multitasking skills
Excellent verbal and written communication
Customer-focused mindset with strong interpersonal skills
Ability to problem-solve and adapt in a fast-paced environment
High attention to detail and accuracy
Technical Proficiency:
Comfortable using scheduling and dispatch software
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with DMS/CRM systems (e.g., CDK, Xtime, Reynolds & Reynolds) a plus
Familiarity with Ford systems or mobile service platforms is a plus
Other Requirements:
Valid driver's license and clean driving record
Ability to work on-site during standard dealership hours
Willingness to collaborate with technicians, advisors, and parts team
Positive attitude and team-first mentality
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.