*** Franchise Development Coach ***

Business Development Coach

Department: Business DevelopmentReports To: Director of Business DevelopmentLocation: Corporate Office with Remote OptionsTravel: Required for franchise office visits and company eventsCompensation: Competitive salary based on experience

Help Entrepreneurs Grow Thriving Senior Care Businesses—And Make a National Impact

Caring Senior Service is a national leader in home care for seniors. As we continue expanding and strengthening our franchise model, we remain committed to operational excellence, compliance, and client satisfaction through our proprietary GreatCare® system. We are seeking a dynamic, people-focused coach who is passionate about developing leaders, solving problems, and elevating business performance across our national franchise network.

This is more than a coaching role—it's a chance to influence the success of multiple businesses, guide teams toward exceptional client care, and help franchise owners reach their full potential.

Position Summary

As the Business Development Coach, you will be a strategic partner, mentor, and success architect for established Caring Senior Service franchise owners. You will guide offices in strengthening profitability, achieving GreatCare® Certification, improving operations, and enhancing leadership effectiveness. Your work directly impacts client outcomes, franchise growth, and the long-term health of the brand.

This role is ideal for someone who loves helping others succeed, thrives in a consultative environment, and excels at turning insights into action.

Key Responsibilities

1. Drive GreatCare® Certification & Operational Alignment

• Evaluate current performance and design tailored improvement roadmaps

• Guide franchise owners through certification and recertification

• Strengthen adherence to Caring's operational standards, processes, and documentation

• Champion our GreatCare® culture and ensure consistent, high-quality client experiences

2. Provide Financial & Profitability Coaching

• Help owners understand financial fundamentals, budgets, expenses, and revenue strategies

• Review KPIs and financial indicators to support smart decision-making

• Strengthen billing, payroll, and revenue cycle processes to build healthy financial habits

3. Support HR, Compliance & Regulatory Needs

• Assist with recruiting, hiring, onboarding, and staff development

• Ensure state-specific HR, licensing, and survey requirements are followed

• Collaborate with subject-matter experts and Support teams to maintain compliance and quality

4. Deliver Training, Coaching & Owner Development

• Lead structured trainings, workshops, and ongoing coaching calls

• Equip owners with leadership skills, management best practices, and culture-building tools

• Provide long-term continuity and guidance throughout the franchise lifecycle

Preferred Knowledge, Skills & Attributes

Knowledge

• Senior care industry best practices

• Full-cycle business development

• Operational and management fundamentals

• State and regulatory compliance requirements

Skills

• Coaching, training, and facilitation

• Sales and marketing fundamentals

• Strong verbal and written communication

• Organization, time management, and relationship-building

Attributes

• Professional, trustworthy, and dependable

• Culturally aware and emotionally intelligent

• Flexible, proactive, and solution-oriented

• Supportive, customer-focused, and fully aligned with the GreatCare® brand

Why This Role Matters

• You will directly support small business owners in reaching new levels of success.

• You will help ensure seniors nationwide receive reliable, high-quality care.

• You will strengthen a growing national brand built on compassion, integrity, and excellence.

• Your expertise will elevate both business performance and the lives of the families we serve.

If you thrive on making an impact, enjoy guiding others toward meaningful growth, and want to be part of a mission-driven organization, this role offers the opportunity to do deeply purposeful work every day.

Working Conditions

This role involves consistent communication with franchise owners via phone, email, Teams meetings, and onsite visits. Travel to franchise offices and company events is required. While primarily based at the corporate office, remote flexibility is available—especially when traveling.