Freelance Merchandiser – Product Data Optimization (Remote)
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Job Description
We are seeking a detail-oriented Freelance Merchandiser to join our team. This role focuses on optimizing how product data and information are structured, presented, and communicated across our ecommerce platforms. The right candidate will help ensure customers clearly understand product details and configurations—ultimately reducing returns, defective orders, and incorrect purchases.
This is a hands-on role for someone who can take complex product information and translate it into simple, accurate, and customer-friendly content while working closely with cross-functional teams.
Key Responsibilities
Review and refine product data, descriptions, specifications, and settings to ensure accuracy, clarity, and consistency.
Collaborate with product, marketing, and technical teams to implement optimized product information across ecommerce platforms.
Identify gaps in product presentation that may cause customer confusion, incorrect orders, or increased returns.
Develop and maintain standards for product attribute formatting, naming conventions, and display hierarchy.
Ensure product content aligns with customer expectations, usability best practices, and SEO guidelines.
Monitor product return data, defective order reports, and customer feedback to inform improvements.
Create simplified, customer-friendly product guides, visuals, and supporting documentation as needed.
Maintain version control and tracking of product information updates.
Qualifications
Proven experience in merchandising, product data management, or ecommerce content optimization.
Strong ability to simplify and structure technical product details for clarity.
Excellent attention to detail with a focus on quality control.
Ability to collaborate across teams (marketing, operations, product, customer support).
Experience with ecommerce platforms (e.g., Shopify, Adobe Commerce/Magento, BigCommerce) preferred.
Familiarity with product data models, attributes, and catalog management.
Analytical mindset with the ability to use metrics (returns, defects, order errors) to guide improvements.
Strong written communication skills.
What We're Looking For
We need someone who can:
Take raw product data and turn it into clear, accurate, and customer-friendly information.
Proactively spot where poor product communication could lead to returns or order issues.
Work flexibly with our team to implement improvements quickly and efficiently.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.