Front Desk Agent - CdA Resort
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Overview
Job Description
Now Hiring: Front Desk Agent at The Coeur d'Alene Resort Be the welcoming face of our lakeside destination
About The Coeur d'Alene Resort: The Coeur d'Alene Resort is celebrated for its stunning lake views, luxurious amenities, and unmatched guest experiences. We are looking for enthusiastic Front Desk Agents who are passionate about hospitality and enjoy creating lasting impressions for our guests.
The Role: As a Front Desk Agent, you will be the first point of contact for guests, ensuring smooth check-in and check-out experiences while providing warm, attentive service. You'll help guests feel at home by answering questions, handling reservations, and offering personalized recommendations about the resort and surrounding area.
Key Responsibilities:
Welcome and assist guests with check-in, check-out, and room assignments
Manage guest reservations and process payments accurately
Provide information about resort amenities, services, and local attractions
Respond promptly and courteously to guest requests and concerns
Maintain front desk area in a professional, organized manner
Communicate effectively with other departments to ensure guest satisfaction
Follow all safety, security, and confidentiality standards
What We're Looking For:
Previous front desk, hotel, or customer service experience preferred
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask and remain calm under pressure
Proficiency with computers and reservation systems a plus
Flexible availability, including evenings, weekends, and holidays
Why Join Us:
Work in a world-class lakeside resort with a welcoming team
Opportunities for growth and cross-training within the resort
Access to employee benefits, discounts, and resort-wide perks
Benefits & Compensation
Daily Perks:
Employee meals
Free parking
Uniforms provided with in-house laundry service
20% discount at all resort restaurants
10% discount at participating local businesses
Free daily cruises (subject to availability)
Discounted room and golf rates
Health & Wellness:
Medical, dental, vision, and life insurance (available to full-time employees after 60 days)
Access to an on-site clinic exclusive to resort employees with benefit coverage
Flexible reimbursement plan
Retirement:
401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)
Paid Time Off:
After 6 months: 7 days
After 1 year: 10 days
After 2–4 years: 15 days
After 5+ years: 20 days
Holiday Pay:
Time and a half for hours worked on Thanksgiving and Christmas
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