Front Desk Agent

Trigild does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Trigild to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Trigild will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

As a Front Desk Agent at Trigild, you are the face of our property and the first point of contact for our guests. This role is responsible for providing a warm, welcoming, and efficient check-in and check-out experience, while anticipating guest needs and delivering service that exceeds expectations. You’ll serve as a key liaison between guests and hotel departments to ensure a seamless and enjoyable stay. 

Responsibilities:

• Greet and welcome guests with a warm, friendly smile upon arrival.

• Efficiently handle guest check-in and check-out procedures, including room assignments and billing.

• Accurately input and retrieve guest information using the hotel computer system, verifying room rates and number of guests.

• Make appropriate room selections based on guest preferences and needs.

• Provide prompt and courteous responses to guest inquiries, requests, and concerns.

• Promote guest satisfaction by anticipating needs and delivering personalized service.

• Communicate effectively with housekeeping, maintenance, and other departments to coordinate service and resolve issues.

• Verify and authorize credit card transactions; handle cash, provide change, and balance transactions at the end of shifts.

• Answer telephone calls promptly and professionally; record and relay messages accurately.

• Retrieve mail, packages, and faxes for guests as requested.

• Remain calm, professional, and solution-oriented during emergencies or high-traffic periods.

• Ensure the safety and security of guests and team members by understanding and assisting in emergency procedures.

• Maintain accurate and detailed guest records and comments within the system.

• Comply with all attendance, uniform, and conduct policies.

Night Auditor Job Responsibilities:

• Welcome guests in a warm and friendly manner overnight.
• Managing front desk activity and handling guest check-ins and check-outs
• Assists guests friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Reconciles nightly finances and reports. Accurately reconcile all hotel cashier transactions. 
• Prepare and review daily financial reports. 
• Ensure the accuracy of guest billings and city ledger transactions. 
• Investigate and resolve any discrepancies or out-of-balance accounts.
•  Maintain accurate financial records and ledgers. 
• Process and verify reservation payments. 
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Ability to solve problems and diffuse tense situations
• Knows all essential aspects of our  hotel operations.
• Acts as the site liaison for the services.
• Works collaboratively with any hotel associates and resources.
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
• Ensure the hotel's safe and secure environment.
• Communicate with other departments (e.g., housekeeping, maintenance) to ensure smooth operations. 

Qualifications:

• High school diploma or equivalent required.

• Previous hotel or customer service experience preferred.

• Must be available to work mornings, evenings, weekends, and holidays.

• Strong communication skills with the ability to adapt to different audiences.

• Ability to remain professional and calm under pressure, especially in high-volume or emergency situations.

• Comfortable standing for extended periods and performing repetitive motions.

• Excellent problem-solving skills and a team-oriented attitude.

• Proven ability to handle cash and process financial transactions with accuracy.

• Strong attention to detail, organization, and multi-tasking abilities.

• Commitment to providing a positive and memorable guest experience.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.