Front Desk Assistant

The Front Desk Associate is the first point of contact for members and guests, responsible for delivering outstanding customer service and maintaining a positive, welcoming environment. This role handles administrative and sales tasks, responds to inquiries across communication platforms, supports gym cleanliness, and helps ensure a smooth and engaging member experience.

Key Responsibilities

• Customer Service & Communication

• Greet members and guests with professionalism and enthusiasm.

• Respond to phone calls, emails, and social media messages promptly and accurately.

• Engage with members to build rapport and address questions, concerns, or feedback.

• Maintain a friendly, helpful, and customer-focused attitude at all times.

• Sales & Member Services

• Conduct gym tours for prospective members, promoting club features and benefits.

• Assist with membership sign-ups, renewals, and cancellations.

• Communicate current promotions, programs, and services to prospects and members.

• Upsell additional services or memberships when appropriate.

• Administrative Duties

• Ensure all membership paperwork and transactions are processed accurately.

• Keep the front desk area clean, organized, and professional.

• Adhere to safety, security, and confidentiality protocols.

• Facility Support

• Perform regular cleaning and maintenance tasks for gym equipment.

• Provide basic guidance to members on equipment use and safe workout techniques.

• Support overall cleanliness and order of the club environment.

• Other Duties

• Perform other job-related duties as assigned to support the success of the broader business objectives.

Skills and Competencies

• Customer Focus

• Excellent interpersonal and communication skills.

• Positive, energetic, and professional demeanor.

• Organizational & Administrative

• Strong attention to detail and ability to manage administrative tasks efficiently.

• Comfortable handling multiple tasks and inquiries simultaneously.

• Teamwork & Flexibility

• Willingness to collaborate with peers and management.

• Adaptability to shifting priorities and schedule changes.

• Fitness Enthusiasm

• Passion for health, wellness, and helping others achieve their fitness goals.

• Basic understanding of gym operations and equipment.

Qualifications and Education

• High School Diploma or GED required.
• Previous experience in customer service; fitness or hospitality experience preferred.
• Sales experience is a plus.

Compensation: $16.00 per hour