Front Desk Associate Overnight, Austin (The Code, An Avantstay Hotel)

Who we are...

AvantStay delivers exceptional, one-of-a-kind stays for group travelers. We're building a tech-enabled hospitality brand redefining the standard for modern lodging experiences. Backed by leading venture capital firms, AvantStay is rapidly growing in the $100+ billion short-term rental and hospitality industry, offering elevated service, curated design, and seamless technology to travelers worldwide.

What we are looking for…

A Hotel Overnight Front Desk Associate who is dependable, attentive, and passionate about providing a warm and memorable experience for every guest-even in the quiet overnight hours. You'll be the welcoming face of AvantStay during evening and early-morning shifts, managing check-ins, assisting guests with inquiries, and ensuring a smooth start or end to their travels. This role is ideal for someone who values service excellence, thrives in a calm, steady environment, and is eager to deliver AvantStay's signature guest experience around the clock.

What you'll do…

• Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach.
• Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process.
• Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance.
• Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction.
• Complete overnight reporting and administrative tasks to prepare for the day shift.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Provide knowledgeable information about AvantStay properties, amenities, and policies.
• Communicate guest feedback, requests, and opportunities for service improvements to the team.
• Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards.
• Represent AvantStay's brand values in every interaction, ensuring guests feel cared for and valued.

What you'll bring…

• 1+ years of hospitality, front desk, or customer service experience preferred.
• Excellent communication skills and a natural ability to create positive guest interactions.
• Strong attention to detail and the ability to multitask in a calm, organized way.
• A guest-first attitude with a genuine passion for hospitality and service excellence.
• Comfortable using reservation systems and eager to learn new software tools.
• Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays.

Must reside in the United States.