Front Desk
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Overview
Job Description
Position Title:
Member Services Representative
Reports to:
Member Services SupervisorGeneral ManagerOwner
Requirements:
Fluent in EnglishProficient Reading and Writing SkillsPositive and Friendly AttitudeComputer SkillsCustomer Service Skills
Responsibilities:
Membership and Retail Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate all messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Schedule member services: tanning, hydromassage, etc
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and Closing Duties
Employee Training Meetings
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.